Maritsa Silvestre

Crew Member

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Assisted other team members to achieve goals.
• Trained new team members on procedures, customer service, and sales techniques.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Site Supervisor

My responsibilities as a site supervisor for Rio Grande Educational Collaborative (RGEC)

are crucial in helping provide parents and students a safe and fun environment for their children.

• Trained new team members on site policies and procedures.
• Sign In/Out registered students. Ensure they are all accounted for.
• Implemented best practices and safe operating procedures for team members/ students’ well being.
• Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the site
• Maintained strong relationships with students’ parents providing regular updates on good behavior as well as providing projects students have designed. Addressing any concerns or questions promptly.
• Enhanced site safety by implementing rigorous monthly “Safety Drill” evacuations.
• Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing students’ well-being
• Maintain strong relationships with day school staff
• Ensure meals distributed for students are complete and meal numbers are served the exact amount.

Instructor

• Promoted classroom safety, collaboration, and best practices.
• Increased student motivation by developing engaging lesson plans that catered to various learning styles.
• Observed and adopted new techniques from skilled instructors and supervisors as well as my coordinators.
• Increased student participation via engaging projects assignments.
• Developed program rules, guidelines and policies.
• Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
• Engaged parents and guardians in educational process through regular communication.
• Increased student participation with introduction of fun group projects.
• Helped students explore concepts with engaging, learning-focused activities.
• Created and developed lesson plans to meet students' academic needs.
• Met with students, parents to address and resolve students' behavioral and academic issues.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.