Maritsaliz Soto Ruiz
Rochester
Summary
Accomplished Closing Team Lead at Burlington Coat Factory Distribution Center, adept in team management and closing process expertise. Enhanced team productivity and customer satisfaction through innovative workflow solutions and effective problem-solving. Skilled in coaching, with a strong focus on safety and efficiency, leading to significant operational improvements.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Closing Team Lead
Burlington Coat Factory Distribution Center
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Maintained a comprehensive understanding of industry trends, regulations, and best practices, allowing for informed decision-making in response to evolving market conditions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Manager
Convinience Store
06.2011 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Skills
- Closing process expertise
- Team management
- Coaching and mentoring
- Task delegation
- Store audits
- Teamwork
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Adaptable and flexible
- Verbal and written communication
- Cash handling
- Cash register operation
- Safety and cleanliness standards
- Professionalism
- Documentation and reporting
- Payment processing
- Computer proficiency and Microsoft office
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Closing Team Lead
Burlington Coat Factory Distribution Center
02.2024 - Current
Manager
Convinience Store
06.2011 - 07.2021
Similar Profiles
BRANDON BENAVIDESBRANDON BENAVIDES
Warehouse Worker at Burlington Coat Factory Distribution CenterWarehouse Worker at Burlington Coat Factory Distribution Center
Seda SahinSeda Sahin
Bulk Ticket at Burlington Coat Factory Distribution CenterBulk Ticket at Burlington Coat Factory Distribution Center
Jonathan MalpicaJonathan Malpica
Loss Prevention Officer at Burlington Coat Factory Distribution CenterLoss Prevention Officer at Burlington Coat Factory Distribution Center
Ayesha SherazAyesha Sheraz
Researcher at Burlington Coat Factory Distribution CenterResearcher at Burlington Coat Factory Distribution Center
RENEISHA VERNONRENEISHA VERNON
Examiner at Monroe County Department of Human ServicesExaminer at Monroe County Department of Human Services