Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Maritssa Turcios

Los Angeles

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Director of Human Resources Operations

UCLA Health
06.2025 - Current

Future Career

  • Build operational understanding during MHA program such as revenue cycle management, hospital budgets/finance reporting, reimbursement models, and the overall organization structure/governance.
  • Lead in cross functional initiative projects such as onboarding, workforce performance/tracking, finance, and employee retention.
  • Align HR skills with healthcare administration to navigate data on operational planning and budgeting and improve efficiencies.
  • Constantly build skills to deepen understanding and obtain positions as Chief Human Resources, Hospital Administrator, or Director.
  • Earn advance credentials/certificates.

Human Resources Manager

UCLA
05.2025 - Current

Future Career (3-5 years of experience)

  • Diversify healthcare experience: Seek part-time project based internship opportunities in non profit, clinics, hospitals, small businesses and health centers.
  • Strengthen professional network by attending webinars, conferences, and events.
  • Consider temporary or transitional careers such as HR Coordinator, Training and Development Coordinator, Office Manager, or Human Resources Assistant.
  • Consider certificates in Advanced Human Resources Leadership.
  • Offer to help small businesses with employee handbook, onboarding process updates, and more.
  • Aid in training new HR Managers.


Patient Access Representative

UCLA Health
02.2023 - Current
  • Redirect the abundance of incoming calls to the appropriate hospital department.
  • Ensured compliance with hospital policies regarding patient registration and data entry accuracy.
  • Processed payments from patients for co-payments, deductibles, or self-pay services/collected insurance information and scanned identification cards for accurate billing purposes.

Patient Transporter

Cedar Sinai Medical Center
01.2021 - 12.2022
  • Worked well under pressure in fast-paced environment, prioritizing tasks as needed/maintained confidentiality of patient data and condition to safeguard health information.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Handled difficult situations professionally, responding calmly when faced with emotional or upset individuals.

Resident Manager

Hill Properties
12.2017 - 12.2020
  • Conducted regular inspections of building grounds and organized community events to promote resident engagement.
  • Collected, recorded and deposited monthly rents from over 32 units.
  • Reviewed rental applications, conducted background checks, and approved qualified tenants.
  • Handled emergency maintenance and tenant issues, including leaks, non-functional heat or AC and lock-outs.

Tenant Relation Specialist

Hill Properties
05.2020 - 08.2020
  • Coordinated preventive maintenance program for 15 unit property, working with both paid employees and vendors to handle different needs.
  • Satisfied both tenants and owners, effectively managing relationships, responded to resident complaints, and resolved issues promptly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department, coordinated move-ins and move-outs for residents.

Education

Certification - Human Resource Management

UCLA
Los Angeles, CA
06-2025

MHA - Health Administration And Leadership

West Coast University
Los Angeles, CA
06-2026

Bachelor of Science - Health Sciences Minors in Biology and Diversity

California State University
Chico, CA
05.2020

Skills

  • HR Policies & Compliance
  • Employee Onboarding & Orientation
  • Ability to work flexible hours
  • Professional phone communication
  • Training program management
  • Healthcare Administration
  • Effective multitasking

Community Service

Every Woman Counts-Breast Cancer Fundraiser

Jan-May 2020

Overcome donor objections using skilled mix of persuasive communication style and prepared outgoing e-mails., Created educational materials, such as brochures, posters, and presentations., Built fundraising program from ground up, achieved fundraising target of $2,000., Identified potential donors and sponsors through research and networking.


Center for Healthy Communities
Jan – May 2020

Conducted nutrition counseling and public presentations on healthy eating habits. Developed health education resources and coordinated outreach activities.

Timeline

Director of Human Resources Operations

UCLA Health
06.2025 - Current

Human Resources Manager

UCLA
05.2025 - Current

Patient Access Representative

UCLA Health
02.2023 - Current

Patient Transporter

Cedar Sinai Medical Center
01.2021 - 12.2022

Tenant Relation Specialist

Hill Properties
05.2020 - 08.2020

Resident Manager

Hill Properties
12.2017 - 12.2020

Bachelor of Science - Health Sciences Minors in Biology and Diversity

California State University

Certification - Human Resource Management

UCLA

MHA - Health Administration And Leadership

West Coast University