Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Maritza Acosta

The Bronx,NY

Summary

Driven by a results-focused approach, I excelled as a District Manager at GameStop, spearheading initiatives that doubled customer service ratings and significantly boosted sales. My expertise in retail inventory management and talent for cultivating high-performing teams through effective recruitment and employee development highlight my multifaceted leadership capabilities.

Overview

11
11
years of professional experience

Work History

Store Manager

Extraspace-Lifestorage
12.2021 - 02.2024
  • Managed the day-to-day operations of one or more sites.
  • Developed customer relationships by identifying their storage needs and providing solutions.
  • Improved sales objectives through unit rentals, unit insurance, and moving supplies.
  • Guided new customers through rental processes and agreements
  • Handled cash and balance receipts, pursue collections, post payments, and process daily bank deposits.
  • Ensured the facility meets the highest cleanliness standards through general maintenance duties.
  • Worked independently on daily tasks as well as cooperate with team members and other stores in the area.
  • Runned errands for the facility and travel to other store locations.

Store Manager

Luxottica-Sunglass Hut
08.2020 - 11.2021
  • Achieved sales quota of by incorporating social media and brand marketing,
  • Boosted sales by cultivating customer rapport and delivering superior customer service
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

District Manager,

GameStop
03.2013 - 07.2020
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Created customer service model used at multiple locations, resulting in 100% increase in customer service ratings.
  • Produced top sales across 21 region four quarters through effective planning and implementation of key initiatives.
  • Restructured operational workflows to better capitalize on changing market conditions and customer buying habits.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Oversaw store merchandising, brand exposure and product availability. Analyzed regional market trends to discover new opportunities for growth
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

Education

High School Diploma -

Walton High School
Bronx, NY

Associate Of Business Administration -

Queens College of The City University of New York
Flushing, NY

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Staff training and development
  • MS Office proficient
  • Retail inventory management
  • Employee development
  • Recruiting and hiring
  • Performance improvements
  • Revenue growth Profit and revenue-generating strategies
  • Multidisciplinary team leadership

Timeline

Store Manager

Extraspace-Lifestorage
12.2021 - 02.2024

Store Manager

Luxottica-Sunglass Hut
08.2020 - 11.2021

District Manager,

GameStop
03.2013 - 07.2020

High School Diploma -

Walton High School

Associate Of Business Administration -

Queens College of The City University of New York

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Maritza Acosta