Maritza Ahumada
Gardena,CA
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
05.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
12.2020 - 05.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Education
No Degree - Data Analytics
UC Berkeley Bootcamp
Berkeley, CA05.2024
Skills
- Table Bussing
- Safe Food Handling
- Order Management
- Guest Engagement
- Food Running
- Order Accuracy
- Allergy Awareness
- Food Sales and Promotion
Timeline
Server
05.2021 - Current
Administrative Assistant
12.2020 - 05.2021
No Degree - Data Analytics
UC Berkeley Bootcamp