Maritza Armijo
Los Angeles,CA
Summary
l am a highly experienced and customer-oriented professional with a diverse background in the hospitality industry. As a server, I have successfully provided exceptional service, anticipating customer needs, and ensuring a positive dining experience. I am skilled in multitasking in fast-paced environments, maintaining attention to detail and accuracy. With excellent communication skills, both verbal and written, I am able to effectively interact with customers, colleagues, and management. I possess a strong work ethic, and the ability to work both independently and collaboratively.
Overview
7
7
years of professional experience
Work History
Server
Boiling Point
11.2023 - 12.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Lead/ Server
Gangnam Korean BBQ
05.2017 - 11.2023
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Suggested ideas on how to bring in more 5 star Yelp review.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
South East High School
South Gate, CA06.2018
Skills
- Attention to detail
- Exceptional customer service
- Adaptability
- Cash Handling
- POS system operation
- Organizational Skills
- Time Management
- Cleanliness Standards
- Multitasking Abilities
- Problem Solving
- Team Leadership
Timeline
Server
Boiling Point
11.2023 - 12.2023
Lead/ Server
Gangnam Korean BBQ
05.2017 - 11.2023
High School Diploma -
South East High School
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