Maritza Cantu
Houston,TX
Summary
Dynamic and results-driven professional with a proven track record at Perdue Brandon Fielder Collins & Mott. Excels in critical thinking and problem-solving, consistently improving customer satisfaction and first-call resolution rates. Adept at navigating complex software systems, enhancing operational efficiency while delivering exceptional support and building trust with clients. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new filed, leveraging strong problem-solving and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Skilled Researcher
Perdue Brandon Fielder Collins & Mott
08.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Educated customers about billing, payment processing and support policies and procedures.
- Skilled at working independently and collaborating in a team environment.
- Provided comprehensive reports and analyzed data for callers enabling informed decision-making and strategic planning in various call projects.
Call Center Representative
Legacy Community Health
01.2024 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Furr High School
Houston, Tx06-2015
Skills
- Skilled researcher
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Call Control
- Payment processing
- Complaint resolution
- Logging call information
- Performance improvement
Timeline
Skilled Researcher
Perdue Brandon Fielder Collins & Mott
08.2024 - Current
Call Center Representative
Legacy Community Health
01.2024 - 08.2024
High School Diploma -
Furr High School
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