Maritza Carchi
Chicago,IL
Summary
Healthcare professional with proven experience in clinic coordination and patient care management. Strong focus on team collaboration, ensuring smooth operations, and adapting to changing needs. Skilled in handling administrative tasks, scheduling, and patient communication. Reliable, results-driven, and prepared to make positive impact.
Overview
10
10
years of professional experience
Work History
Clinic Coordinator
Rush University Medical Center
02.2023 - 07.2024
- Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, and completion of Epic Administration In-Box as directed.
- Retrieves necessary referrals, orders, and documents through EPIC.
- Schedules, cancels and/or reschedules patient appointments, as assigned.
- Collaborated effectively with the medical practice team.
Veterinarian Administrative Receptionist
Oak Park Animal Hospital
11.2021 - 02.2023
- Schedules appointments, confirming services to be performed, and method of payment from each client.
- Completed essential paperwork including release forms, cage cards, check-in sheets, and ID collars.
- Maintained a balanced cash drawer and accurately completed the end-of-day reporting process.
Patient Benefit Advocate II and Patient Access Representative
Erie Family Health Centers
11.2015 - 07.2021
- Efficiently handled large volume of form completions and appointment coordination weekly.
- Verified detailed medical records in compliance with insurance guidelines.
- Assisted approximately 30 patients weekly with Medicaid, Marketplace, and Sliding Fee Scale applications.
Collection Officer
Barr Management, LTD.
04.2014 - 10.2015
- Investigated suspicious checks being cashed across thirty different currency exchanges within Chicago area.
- Managed daily screening of approximately 80 calls for understanding caller demands.
- Organized office documents to ensure efficient access to customer data.
Education
High School Diploma -
Skills
- Bilingual Spanish
- Phone etiquette
- Patient care coordination
- Excellent communication
- Utilize EPIC efficiently
- Teamwork and collaboration
- Customer service
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Clinic Coordinator - Rush University Medical Center
02.2023 - 07.2024
Veterinarian Administrative Receptionist - Oak Park Animal Hospital
11.2021 - 02.2023
Patient Benefit Advocate II and Patient Access Representative - Erie Family Health Centers
11.2015 - 07.2021
Collection Officer - Barr Management, LTD.
04.2014 - 10.2015
Theodore Roosevelt High School - High School Diploma,
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