Maritza Castillo
Goodyear,AZ
Summary
Flexible hard worker ready to learn and contribute to team success. Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Overview
12
12
years of professional experience
Work History
Personal Banker
Wells Fargo
Avondale , AZ
07.2024 - Current
- Demonstrated effective leadership skills in team building, development, and motivation.
- Used knowledge of retail compliance, risk management, and loss prevention to proactively implement effective measures
- Build proactive relationships with customers to deliver an exceptional experience.
- Demonstrated a high level of integrity and professionalism in customer and employee interactions
- Operated under managers' guidance while applying critical thinking in accordance with established protocols
- Directed customers' financial inquiries to appropriate colleagues and partners
- Provided efficient assistance to customers in utilizing digital services for convenient, time-saving and cost-effective completion of transactions from home.
Teller
Wells Fargo
Phoenix, AZ
05.2024 - 07.2024
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Followed up on requests from customers in a timely manner.
- Administered the disbursement of money orders, cashier checks, and temp checks.
- Provided excellent customer service while assisting with the digital application.
- I have experience handling cash on the teller line, and I have also assisted with the management of incoming and outgoing shipments.
Detention Officer
Maricopa County Sheriff
Phoenix, AZ
04.2012 - 07.2021
- Supervised a team of officers to ensure completion of assigned tasks and filing of paperwork.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Escorted inmates from one area of the detention center to another safely and securely.
Education
State Board Certified - Computer Programming, Vendor Certification
Avolon Institution
7th Ave And Bell05-2022
High School Diploma -
North High School
1101 E Thomas Rd 05-2010
Some College (No Degree) - Criminal Justice
Phoniez College
19th Ave And Thomas Skills
- Relationship Building
- Regulatory Compliance
- Attention to Detail
- Opportunity Identification
- Wealth Management
- Banking Policies and Procedures
Timeline
Personal Banker
Wells Fargo
07.2024 - Current
Teller
Wells Fargo
05.2024 - 07.2024
Detention Officer
Maricopa County Sheriff
04.2012 - 07.2021
State Board Certified - Computer Programming, Vendor Certification
Avolon Institution
High School Diploma -
North High School
Some College (No Degree) - Criminal Justice
Phoniez College
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