Maritza Cavazos
Duncanville,TX
Summary
Self-motivated, proactive and reliable individual with over five years customer service experience. Seeking full time position that will make maximum use of my skills and abilities and offer new challenges to meet. With the opportunity to advance and grow. Utilizing analytical, organizational and communication skills.
Overview
9
9
years of professional experience
Work History
Interim Fair Housing Coordinator
City of Dallas
02.2024 - Current
- Conduct intake for incoming fair housing inquiries through HEMS case management system.
- Complete intake for 311 Salesforce service requests.
- Primary for responding to fairhousing@dallas.gov email address.
- Respond to Open Records Requests in a timely manner.
- Review and send Affirmative Fair Housing Marketing Plans (AFHMP) to Director or Administrator for approval.
- Ensure that properties comply with the guidelines for AFHMP approval and target marketing efforts towards the demographics least likely to apply.
- Enter case information into MS Access for reporting/record purposes.
- Assist fair housing investigators with case closures and submittal to HUD.
Senior Office Assistant
City of Dallas
09.2021 - Current
- Manage custody of documentation related to hiring and staffing actions.
- Phone coordinator for Office of Equity and Inclusion.
- Purchase notary stamps for fair housing investigators as needed.
- Gather and distribute incoming mail.
- Keep record of the exchange and transaction of documents and files related to the Fair Housing cases submitted to review by the City Attorney’s Office.
- Collect and keep record of the various documents and items processed for the Fair Housing Division related to the department’s certification with HUD and the department’s requirements pursuant to its Memorandum of Understanding with HUD
- Represent the Fair Housing Division as the “Records Liaison Officer”, responsible for archiving administrative files and documentation for the department
- Represent the Fair Housing Division as a Purchaser to order and buy office supplies.
- Approve/Deny budget items in AMS for dept budget manager and FHO budget person.
- Custodian of the departments Procurement Purchasing care and Travel credit cards.
- Reconcile P/T cards monthly.
- Coordinate and schedule travel arrangements for department staff to attend conferences and/or training events outside of the city.
- Register staff for various conferences and training events.
- Submit travel requests and travel reimbursements to accounts payable for approval.
- Liaison on behalf of the department to schedule maintenance, technical service and repair for various department equipment, including the department’s vehicle.
- Create certified, case notification letters for all Fair Housing cases to complainant and respondent parties.
- Assign fair housing case numbers to investigators as needed.
- Intake inbound and outbound calls and refer to correct agency.
- Submit maintenance and non-maintenance requests.
- Assist/Volunteer at community outreach events.
- Welcome office visitors and alert staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted with onboarding of new employees.
SUPPORT SERVICE SPECIALIST
Las Colinas Federal Credit Union
10.2017 - 03.2021
- Processed incoming/outgoing cash shipments from/to the fed under dual control
- Accurately counted vault every close of business day, handled tellers buy/sells into vault
- Ordered cash request for branch on weekly basis for team member to process
- Maintained coin machine balances and unloading and shipping out bags to fed
- Maintained ATM cash balance and loading with cash when needed
- Answered member calls and processed their requests over the phone
- Ensured all proper documentation was filled out correctly before processing member requests for outgoing wires or removing/adding joint owners to accounts
- Open/close savings and checking accounts
- Process incoming wires, making sure they are posted to correct accounts
- Inputting outgoing domestic/international wires into the fed to be sent out after proper documentation is received
- Assisting tellers with questions or requests
- Maintained CU member services email and responded to member requests via email or phone call
- Provided overrides for other employees when needed based on transactions being done
- Assisted with ordering checks and debit cards
- Coached and trained teller team or new hire to process transactions accurately and efficiently
- Provided information to customers on issues such as account balances, CD rates and loan rates
- Performed EOM
- Performed teller duties as needed.
LOAN SERVICING SPECIALIST
- Produce and send loan documents as specified by loan officers to members applying for loans
- Followed check list procedures to ensure loan documents were in order and up to date to process loan
- Making sure loan rates were correct for our members to ensure they were getting the best rate and policies were being followed, or rate exceptions per loan servicing supervisor
- Fund personal/auto or auto pre-approval check loans
- Tax office visits for title work and registration.
BRANCH COORDINATOR
- Processed ach/share drafts in a timely manner
- Maintained financial activity report on a daily basis
- Maintained Signet branch vault balance as well as cash drawer balance throughout the day
- Processed member transactions as well as assisting members with any banking needs as inquired
- Opened and closed branch by following security procedures
- Maintained branch records and processed end of month
- TELLER:
- Greet customers upon entrance
- Verify check negotiability
- Cash checks if negotiable
- Processed cashiers checks/money orders per member request
- Provided members with bank services and information in person or over the phone
- Processed deposits, transfers, wires, and loan payments
- Maintain cash drawer balance at beginning and end of day
- Opening and closing of accounts per member request
- Followed all opening and closing procedures
- Processed CTRs when needed
- Assisted members in both lobby and drive thru in timely manner
- Floater to other branches when needed.
Teller
Chase
08.2015 - 10.2017
- Cross-sells bank products by answering inquiries; informing customers of new services and products, directing customers to a branch representative
- Processed customer transactions including deposits, withdrawals, payments, and balancing
- Replenished eATM at beginning or end of day as well as check deposits made to atm.
Call Center Agent
Resource One Credit Union
06.2021 - 09.2021
- Maintain a current understanding of the processing procedure to respond to numerous phone inquiries
- Addressed customer complaints and escalated calls to proper tier.
- Researched debit card transactions for members as well as potential fraud
- Ordered/re-opened assigned debit cards for members pertaining to fraud or new accounts
- Sent documents to members via Docusign and other software
- Processed wires and input it in system for processing
- Took 60-70 calls daily
- Opened and closed certificates per members request
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Processed mortgage and credit card payments, responded to inquiries, and resolved issues
- Required to continually maintain working knowledge of all company products and promotions
- Resolved problems by clarifying issues; researched and explored answers and alternative solutions.
Education
High School Diploma -
Nimitz High School
Irving, Texas06.2010
Skills
- Analytical and problem-solving skills
- Microsoft Office Programs (Word, Excel, Outlook)
- Ability to work in fast-paced environment and remain calm while doing so
- Able to accept criticism
- Good decision-making and problem-solving skills
- Front Office Management
Languages
Spanish
Native or Bilingual
Timeline
Interim Fair Housing Coordinator
City of Dallas
02.2024 - Current
Senior Office Assistant
City of Dallas
09.2021 - Current
Call Center Agent
Resource One Credit Union
06.2021 - 09.2021
SUPPORT SERVICE SPECIALIST
Las Colinas Federal Credit Union
10.2017 - 03.2021
Teller
Chase
08.2015 - 10.2017
LOAN SERVICING SPECIALIST
BRANCH COORDINATOR
High School Diploma -
Nimitz High School