Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maritza Cisneros

Dallas,TX

Summary

A strong focus on understanding societal issues and the criminal justice system. Developed a comprehensive understanding of social theories, research methodologies, and statistical analysis to effectively analyze and address various social issues. Along with that I have experience in customer service lead roles and in team work settings with taking responsibility and when needed in other areas, adaptable to any type of change. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Hostess/Expo

Fortune House
07.2023 - Current
  • Assisted with coordinating and overseeing the flow of service, communicating with both the front and back of house to ensure a smooth dining experience.
  • Effectively managed a high volume of reservations, resulting in optimized seating and minimal wait times.
  • Consistently provided excellent customer service by promptly addressing guest inquiries and resolving any issues or concerns.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Shift Manager

Cafe Mexicali
07.2021 - 01.2023
  • Managed and supervised a team of 10+ employees to ensure smooth operations and customer satisfaction during shifts.
  • Conducted performance evaluations and provided feedback to employees, resulting in an increase in employee morale and productivity.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Education

Sociology and Criminal Justice -

Colorado State University
Fort Collins, CO
05.2021

Skills

  • Technical proficiency
  • Detail focused
  • Verbal and written communication
  • Time management
  • Effective multi-tasking
  • Detail Oriented
  • Phone Etiquette
  • Conflict resolution

Languages

Spanish

Timeline

Hostess/Expo

Fortune House
07.2023 - Current

Shift Manager

Cafe Mexicali
07.2021 - 01.2023

Sociology and Criminal Justice -

Colorado State University
Maritza Cisneros