Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Maritza Clave

Wheat Ridge,CO

Summary

Cheerful, polite, confident cocktail server with eight years of cocktail experience and twenty eight years of restaurant and customer service experience. Skillful in serving diverse crowds and patrons. Passionate about professional development and providing customers with the ultimate craft beer and cocktail experience. Calm and collected during high-volume shifts while performing with efficiency, accuracy and enthusiasm. Eager to contribute to team success through excellent guest service, attention to detail, great organizational skills, cleanliness and working to uphold high standards. Motivated to learn and excel with Monarch Black Hawk.

Overview

25
25
years of professional experience

Work History

Cocktail Server

Horseshoe Casino
07.2022 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Determined customer preferences to suggest appropriate cocktails.

Cocktail Server

La Boheme
07.2015 - Current
  • Mentor and train new hires, resulting in stronger staff development and increased productivity.
  • Greet new customers, discuss specials, take drink orders and build immediate positive connections with guests.
  • Build solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintain customer satisfaction with timely table check-ins to assess entertainment and beverage needs.
  • Check identification to enforce age regulations for alcoholic beverages.
  • Resolve conflicts and negotiate mutually beneficial agreements between guest and entertainers.
  • Maintain accuracy and efficiency when processing sales transactions.
  • Anticipate guest needs and provide proactive service.
  • Collect credit card, cash payments and dispense change for cash transactions.
  • Maintain friendly and professional customer interactions.

Sales Associate

For Heaven's Sake
08.2020 - 01.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Lead Teller

Wells Fargo
10.2009 - 06.2015
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings
  • Promoted products or services to each customer to consistently meet customer needs.
  • Identified sales opportunities and referred customers to another branch team member to meet their financial needs.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Maintained balancing record with 100% rate of accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Provided high-level customer service through friendly approach, professionalism, accurate, and efficient assistance with customer transactions.

Lead Sales Associate

Victoria's Secret
10.2007 - 10.2009
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Coached sales associates to develop product knowledge, sales incentives and selling techniques, increasing customer satisfaction
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.

Waitress

Carlo's Greek And Italian Cuisine
11.1998 - 09.2007
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Displayed enthusiasm and promoted friendly service to customers, successfully increasing referrals and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times

Education

No Degree - Liberal Arts And General Studies

Lamar University
Beaumont, TX

Skills

  • Excellent and friendly guest service
  • Polite
  • Confident
  • Adaptive in diverse groups
  • Relationship building
  • Excellent people skills
  • Organization
  • Cleaning and Sanitizing
  • Sales expertise
  • Attention to detail
  • Service-Oriented

Hobbies

In my personal time I enjoy hiking, learning healthy new recipes, reading and going to the gym.

Timeline

Cocktail Server

Horseshoe Casino
07.2022 - Current

Sales Associate

For Heaven's Sake
08.2020 - 01.2021

Cocktail Server

La Boheme
07.2015 - Current

Lead Teller

Wells Fargo
10.2009 - 06.2015

Lead Sales Associate

Victoria's Secret
10.2007 - 10.2009

Waitress

Carlo's Greek And Italian Cuisine
11.1998 - 09.2007

No Degree - Liberal Arts And General Studies

Lamar University

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Maritza Clave