Medical Administrative Assistant
Centerpoint Radiation Oncology
05.2023 - Current
Maritza Contreras
Medical Administrative Assistant
Los Angeles,CA
Timeline
Medical Administrative Assistant
Eisner Health Medical Center
09.2021 - 04.2023
Pharmacy Technician
Pharmacy Tech
09.2019 - 07.2021
No Degree - Pharmacy Technician
Maxine Waters Employment Preparation Center
01.2019 - 06.2019
High School Diploma -
Heritage College Ready Academy High School
06.2008 - 06.2011
Work History
Medical Administrative Assistant
Centerpoint Radiation Oncology
05.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Maintained and updated patient records for accurate, current medical histories.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
Medical Administrative Assistant
Eisner Health Medical Center
09.2021 - 04.2023
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered patients and completed associated paperwork for accurate records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Updated patient information and insurance details for accurate electronic medical records.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
Pharmacy Technician
Pharmacy Tech
09.2019 - 07.2021
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Collected co-payments or full payments from customers.
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels..
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Education
No Degree - Pharmacy Technician
Maxine Waters Employment Preparation Center
Los Angeles, CA 01.2019 - 06.2019
High School Diploma -
Heritage College Ready Academy High School
Los Angeles, CA 06.2008 - 06.2011
Skills
Patient care and confidentiality
HIPAA compliance
Patient demographics
Workflow coordination
Medical terminology proficiency
Prioritizing patients
Phone and email etiquette
Positive attitude
Patient Registration
Problem-solving
Computer skills
Electronic Charting
Multitasking and Organization
Languages
Spanish
Native or Bilingual
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