Maritza Contreras
Newport Beach,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Newport Renaissance Hotel. Proven ability to enhance guest experiences through effective multitasking and teamwork. Experienced in cash handling and employee training, consistently delivering high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Food Runner/Busser
Newport Rennisance Hotel
01.2024 - 11.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
Sales Associate
Pacsun
06.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Hostess
Cucina Enoteca
10.2023 - 06.2024
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Hostess
The Beachcomber Cafe
06.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
Hostess
Rockin Baja Lobster Cantina
05.2020 - 07.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Back Bay High School
Costa Mesa, CA2020
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Cash handling
- Anticipating customer needs
Timeline
Food Runner/Busser
Newport Rennisance Hotel
01.2024 - 11.2025
Hostess
Cucina Enoteca
10.2023 - 06.2024
Sales Associate
Pacsun
06.2023 - 01.2025
Hostess
The Beachcomber Cafe
06.2023 - 12.2023
Hostess
Rockin Baja Lobster Cantina
05.2020 - 07.2021
Back Bay High School
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