Maritza Cruz
Hesperia,CA
Summary
Dynamic Shift Leader with a positive attitude and proven team leadership at Carls Jr. Enhanced guest satisfaction through effective problem-solving and swift resolution of complaints. Skilled in cash handling and inventory management, I implemented safety protocols and trained new staff, ensuring high-quality service and operational efficiency.
Overview
2024
2024
years of professional experience
Work History
Shift Leader
Carls Jr
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demands.
- Implemented safety protocols to enhance workplace safety and compliance with regulations.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cook
Rauls
Victorville, CA
10.2022 - 03.2023
- Ensured food safety and sanitation standards were maintained throughout kitchen operations.
- Collaborated with team members to optimize workflow during peak service periods.
- Implemented efficient prep processes, reducing meal preparation time without compromising quality.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Waitress
Dennys
Hemet, CA
01.2013 - 07.2014
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in taking orders and delivering food promptly to guests.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Developed knowledge of menu items to answer customer inquiries accurately.
- Supported team members during busy shifts to enhance overall service efficiency.
- Handled cash transactions and processed payments accurately at register.
Education
High School Diploma -
Mojave
Hesperia, CA05.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Cook
Rauls
10.2022 - 03.2023
Waitress
Dennys
01.2013 - 07.2014
Shift Leader
Carls Jr
High School Diploma -
Mojave