L. Maritza Danser
Winter Garden,FL
Summary
Experienced professional, focused on meeting and exceeding objectives, seeking a Disaster Recovery Specialist position. Offers advanced knowledge of industry best practices. Looking to put experience and abilities to good use in a growth-oriented position, focused on improving operations changing needs. Organized and dependable candidate, successful at managing multiple priorities and project resources with a positive work ethic.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Disaster Recovery Lead
Business Continuity, Orlando Health
Orlando, FL
02.2018 - Current
- Provides expertise in Disaster Recovery (DR) concepts, planning, validation, and testing of critical systems
- Enhancing and execution of testing and recovery planning strategies
- Leads and performs Disaster Recovery Drills. Tests include: validating that Applications and Databases successfully failover and run at secondary datacenter
- Executes Critical Application restores that include: Application, Web, and Database servers
- Created and utilizes Recovery Plans & checklists to validate applications Recovery Point Objectives
- Experience with developing, testing and validating recovery strategies for SaaS based applications
- Performs Tabletop Exercise Drills
- Working knowledge of VMware, Commvault, DBA & SRM recovery tools.
- Leads project teams to test, validate and update restoration documentation accordingly
- Administers DR Drills on new applications before go-live, to validate that restoration time meets their Tier RPO. Tests applications, assist creating DR documentation and reports risks to Senior IT Leaders and Stakeholders
- Developed procedures, guidelines, and policy to implement Business Continuity Management (BCM) Program to meet regulatory requirements for resiliency in a healthcare organization
- Involved in the Recovery Planner (RPx) application roll out, to use for BC and DR plans
- RPx Application Administrator
- Responsible for development and performing Business Impact Analysis with Critical Business Functions VPs and Directors, to identify exposure and impact to business operations
- Executes BIA Refresh to update and validate previous year's plan
- Works with departments to improve their Downtime Business Continuity Plans
- Member of the Root Cause Analysis (RCA) Team, reviews Major Incidents weekly and makes recommendations on process improvement
- Assist with Major Incident Techlines, to shorten Critical Applications service interruption times
- Developed, maintained and implemented plans and procedures associated with successful delivery of disaster response services
Kronos & PeopleSoft Sr. System Administrator
Orlando Health
Orlando, FL
03.2013 - 02.2018
- Lead Kronos & PS Administrator supporting 24,000+ system users, primary contact for all system related issues
- Provided technical support of Kronos WFC 6.1.21 and 8.0.13 production and test environments
- Provided solutions for time & attendance, time clock punches and network related software issues
- Coordinated and perform database refreshes, as requested by HR/Payroll customers
- Experience with configuring WDM servers and knowledge of load balancing the application
- Provided support of inbound and outbound interface between Kronos and downstream systems
- Responsible for supporting, maintaining, creating and resetting Kronos time clocks (4500 & InTouch models)
- Responsible for monitoring and support of the Event Manager & interfaces using Kronos WIM interface
- Involved Kronos-Cloud v.8.0.13 Cloud upgrade and reconfiguration of all-time clocks to point to new environment and interface reconfiguration
- Coordinated and managed appropriate server security and patch management, schedules production and test environment downtimes
- Provided technical support of the PeopleSoft production, QA, development, test and demo environments
- Participated extensively on the upgrade project of People Tools version 8.49 to 8.54 and installations, setup and configuration of the application version 9.0 to 9.2 HCM on virtual servers
- Involved in the planning of load balancing the 9.2 application
- Experience reviewing logs and usage of support tools needed to analyze system issues
- Regularly performed code migrations between environments: development, test, QA and production
- Coordinated and performed database refreshes, by extensively using data mover scripts for importing and exporting tables and perform manual configurations
- Performed Tax Updates using, PUM and Change Assistant as requested by the HR and payroll department
- Worked closely with DBA’s on issues related to databases such as: performance issues, errors, maintenance coordination and database patching
- Coordinated and managed appropriate server security and patch management, schedule production and test environment downtimes
- Partnered with HR, payroll, finance and the database team with operations and other functions for business requirements, system design, implementation and system downtimes
- Provided support of inbound and outbound interface between PeopleSoft and downstream systems
- Supported and maintained HR recruiting internet and intranet sites
System Administrator II
Orlando Health
Orlando, FL
08.2010 - 02.2013
- SA administration of the following applications: Affinity, E-D-I, ImageNow, Quantim, Smart IX & Vocera.
- Performed overall day to day technical support of production, development and test environments
- Provided application workflow support, monitored and supported inbound and outbound interfaces
- Responsible for maintenance, configuration and upgrade of applications listed above
- Worked with users to determine areas of technology in need of improved usability
IT Support Analyst
Empower Software, RHT
Orlando, FL
05.2010 - 08.2010
- Provided day to day technical support of the UNITIME time and attendance software, hardware products and application workflow
- Troubleshot and resolved technical issues related to time clocks and time & attendance software issues
Technical System Engineer
NetApp
Lake Mary, FL
05.2009 - 05.2010
- Technical global support
- Responsible for providing and resolving customer’s technical issues, experienced with isolating and fixing problems where equipment or and software malfunctioned
- Responded to situations, by troubleshooting, researching and supplied written action plans for customers
- Support included issues with different software/hardware that are attached to Netapp storage systems, these include but are not limited to: Data Ontap, NFS/UNIX remote file sharing, CIFS/Windows NT remote file sharing, SAN, TCP/IP, Networking, RAID, VMWare, proprietary ‘Snapshot’ technology and more
- Experience reviewing logs and usage of support tools needed to analyze system issues
IT Manager
USI/Univers Workplace Benefits
Orlando, FL
08.2003 - 05.2009
- Administer a network of Windows\Citrix servers, 2000\XP workstations, phone system and VOIP phones
- Troubleshoot network, servers, Cisco switches, Avaya phone system, hardware and software issues to identify and remediate any service interruptions
- Responsible for backup system administration, including restoring data upon request using Veritas v9, as well as creating maintenance backups of all SQL databases
- Responsible for administering Active Directory
- Duties include creating and editing users/groups, permissions, policies, profiles, shares, and home directories
- SQL Server administration and maintenance of SQL databases
- Domino\Lotus Notes R5.12 server administration and maintenance, and supported clients v6.5.4
- Administered and maintained up to date antivirus updates on servers and clients
- Worked with developers to resolve any issues with migrations in DEV, test, QA and production databases
- Maintained network security policies, address server security issues, apply security patches and upgrades
- Administer and maintained Microsoft Exchange 2007, v5.5 and user mailboxes
- Responsible for FTP site creation, maintenance and security
- Responsible for administration of Avaya G3si phone system
- Duties include: creating/editing user’s extensions, resetting voicemail passwords, troubleshooting phone system problems, manages change requests on all vector routing for all 800 numbers for the call center
- Managed phone migration to VOIP, including installation of Cisco Switches
- Responsible for administration of the I3 phone system: backup SQL databases; replication; install phone lines including phone switch; create/maintain user accounts; set up and maintain client phone software and client recorder on PCs for call center
- Provided technical support to office users and 200 Citrix call center users
- Responsible for all technical issues, including support and installation of the application deployment
- Responsible for IT planning, Help Desk Management, and IT recommendations
- Managed migration of: NT to AD, Lotus Notes to Exchange and domain name change
- Responsible for inventory of computer equipment and software licenses.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
- Guided organizational technology strategy and roadmaps
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
Network Administrator\Technician
Recoton Corporation
Lake Mary, FL
06.2000 - 08.2003
- Responsible for support of multiple platforms such as: DOS, Windows 95, 98, 2000, XP, NT 4.0 Server, Domain controllers, and over 1000 workstations in the company
- Responsible for all windows domain security including: adding, assigning, creating users/groups, permissions, policies, profiles, share directories and home directories
- Heavily involved with the SAP implementation of: SAP GUI, SAP UNIX printer support
- Logon group and network administration support on SAP application servers and functional support
- Performed system daily backups on network servers using Veritas and IBM Tivoli Store Manager
- Provided support for all LAN-based applications including support to twenty servers
- Troubleshoot hardware and software problems relating to LAN\WAN
- Maintained WINS and DNS servers used SMS administration for desktop support
- Responsible for firewall support and virus protection using McAfee software
- Responsible for the configuration of hubs, and IP address administration
- Replaced hardware parts on servers when necessary also hardware technician for Dell laptops and desktops
- Installed, configured and upgraded workstations, peripherals, operating systems and local and network printers
- Responsible for Telnet service connection and support of Symbol tabletop, wireless, and hand scanners
- Maintained network hardware and software and monitored network to support network availability to end users
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
Education
Bachelor of Science - Information Systems Technology, Cyber Security
Seminole State College of Florida
Sanford, FL05.2017
Skills
- 13 years of system administration supporting Microsoft Windows Servers, including information security standards and practices
- 45 years Disaster Recovery and Business Continuity experience and knowledge of best practices Manages Disaster Recovery Planning, executes Technology DR testing and plan maintenance Performs Business Impact Analysis and matures annual plans
- 5 years of IT manager experience, training & mentoring IT team members
- 3 years of Network Administration
- Extensive experience supporting, maintaining and troubleshooting: Microsoft Servers, file management, system backups, Microsoft Windows Security and more
- Extensive experience with system upgrades, application installation & software/hardware configuration
- Diversified experience in software and hardware migrations, including planning, developing and optimization
- Experience managing and supporting data backups and data recovery
- Knowledge and experience of the Software Development Lifecycle & Project Life Cycle
- Critical thinking, decision making and problem-solving skills
Certification
- Certified Business Resiliency IT Professional - BRCCI
- Microsoft Systems Engineer, MCSE Diploma - Aptech Computer School
Timeline
Disaster Recovery Lead
Business Continuity, Orlando Health
02.2018 - Current
Kronos & PeopleSoft Sr. System Administrator
Orlando Health
03.2013 - 02.2018
System Administrator II
Orlando Health
08.2010 - 02.2013
IT Support Analyst
Empower Software, RHT
05.2010 - 08.2010
Technical System Engineer
NetApp
05.2009 - 05.2010
IT Manager
USI/Univers Workplace Benefits
08.2003 - 05.2009
Network Administrator\Technician
Recoton Corporation
06.2000 - 08.2003
Bachelor of Science - Information Systems Technology, Cyber Security
Seminole State College of Florida
- Certified Business Resiliency IT Professional - BRCCI
- Microsoft Systems Engineer, MCSE Diploma - Aptech Computer School
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