Maritza Feliciano Camacho
Davenport,FL
Summary
Detail-oriented case reviewer with expertise in case management, claims processing, and documentation review. Demonstrated success in ensuring policy compliance and addressing applicant inquiries, resulting in improved service quality. Strong multitasking abilities and meticulous attention to detail enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Case Reviewer
Pioneer Customer Experience
Horseheads, New York
07.2021 - Current
- Managed inbound and outbound calls for disaster recovery assistance at FEMA.
- Assisted disaster survivors in developing long-term recovery plans by assessing needs and connecting with resources.
- Conducted thorough account management, including reviewing claims and verifying estimates with contractors and insurance companies.
- Handled appealed claims by requesting necessary documentation and facilitating resolutions.
- Processed inbound calls regarding claimant inquiries for NY Excluded Workers Funds contract.
- Reviewed claims, requested documents, and made decisions on appeals effectively.
- Executed minimum of 100 outbound calls daily while handling inquiries related to Covid-19 vaccinations. Register callers for vaccinations and scheduling appointments. Find the nearest locations for appointments, and provide available walk-in locations for vaccinations.
- Reviewed over 600 tenant applications for Horne CA Rent Relief, distributing more than $2,900,000 in assistance.
Education
High School Diploma -
Dr. Jose N. Gandara
Aibonito, PR05-2012
Skills
- Case management
- Claims processing
- Documentation review
- Policy compliance
- Effective communication
- Problem solving
- Attention to detail
- Ability to multitask
- Bilingual - Spanish
Languages
Spanish
Full Professional
Timeline
Case Reviewer
Pioneer Customer Experience
07.2021 - Current
High School Diploma -
Dr. Jose N. Gandara