Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Maritza Franco

Oakland,CA

Summary

Hard-working professional with 11 months of experience and a proven knowledge of conflict resolution, customer satisfaction, and customer needs assessment. Aiming to leverage my skills to successfully fill the Clinical administration role at your company.

Overview

4
4
years of professional experience

Work History

Customer Service Supervisor

Allegiant Airlines
07.2022 - Current
  • Supervised daily operations of customer service team, ensuring adherence to company policies.
  • Trained and mentored staff on customer interaction best practices and conflict resolution techniques.
  • Analyzed customer feedback to identify trends, enhancing service delivery and satisfaction levels.
  • Developed and implemented standard operating procedures for improved efficiency in service processes.
  • Coordinated scheduling and workload distribution to optimize team performance during peak hours.

CASHIER

Tacobell
09.2021 - Current
  • Cashier in drive thru and front desk taking orders and inquired payment
  • Manage money
  • Stock merchandise in the store
  • Multitask job, clean, stock, cook, manage cooking time
  • Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

CASHIER

Arco ampm
09.2021 - 01.2022
  • Cashier front desk
  • Customer service, manage money
  • Multitask job in cleaning, stocking, counting and checking inventory.

Education

High School Diploma - undefined

LIFE ACADEMY
Oakland, CA
06.2005

Skills

  • Spanish - fluent writing and speaking
  • English-fluent writing and speaking
  • Health education Fremont high school clinic
  • Computer skill
  • Fast leaner, really good with customers
  • Really patient, reliable
  • Merritt college health RN clinical work

Timeline

Customer Service Supervisor

Allegiant Airlines
07.2022 - Current

CASHIER

Tacobell
09.2021 - Current

CASHIER

Arco ampm
09.2021 - 01.2022

High School Diploma - undefined

LIFE ACADEMY

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Maritza Franco