Maritza Fuentes
Lancaster,CA
Summary
Dedicated bilingual Monitor Technician and Medical Assistant driving high patient satisfaction through compliance and quality care. Proven track record in monitoring vital signs and managing patient interactions, enabling seamless operations and enhancing overall patient experiences in diverse healthcare settings.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Adventist Health Simi Valley
Simi Valley, California
03.2026 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered medications and provided injections under physician supervision.
- Educated patients on treatment plans and medication instructions clearly.
- Managed patient scheduling and coordinated appointments effectively.
- Ensured compliance with safety protocols and infection control standards consistently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
Unit Secretary/Monitor Technician-ED
USC Verdugo Hills Hospital
Glendale, California
03.2025 - 03.2026
- Directed telephone calls to appropriate personnel, ensuring timely communication of critical information.
- Monitored patient vital signs using telemetry equipment and alerting medical staff.
- Assisted healthcare providers during emergencies by providing timely data on heart rhythms.
- Recorded and documented patient cardiac activity, supporting accurate medical records for better patient care.
- Collaborated with nursing staff to ensure efficient communication of critical information.
- Executed clerical duties, including filing, copying, and faxing documents, to maintain organized patient care records.
Monitor Technician
Palmdale Regional Medical Center
Palmdale, California
11.2024 - 03.2026
- Conducted rounds on assigned units ensuring proper documentation is being followed.
- Monitored patients' blood pressure, heart rate, respiration rate, temperature and oxygen saturation levels using specialized equipment.
- Performed basic clerical duties such as filing, copying, and faxing documents related to patient care.
- Assisted nurses in monitoring patient vital signs and documenting changes.
- Observed cardiac monitors for arrhythmias or other irregularities.
Lead Front Desk Medical Assistant
Santa Clarita Ent & Facial Plastic Surgery
Valencia, CA
11.2021 - 12.2024
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Secretary 3/Staffing Coordinator, Nursing Admin
Antelope Valley Medical Center
Lancaster, CA
04.2023 - 01.2024
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Monitored nursing schedules to verify hours and prevent unauthorized overtime.
- Communicated with nursing management to identify and adapt to changing staffing needs.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Medical Assistant
Flagstaff Medical Center, NAH
Flagstaff, AZ
02.2019 - 04.2023
- Met with patients and family members to explain procedures, respond to questions and educate on proposed actions to improve health.
- Scheduled appointments for patients via phone and in person.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Preformed over 60 EKGs on a daily
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Administrative Assistant
Arizona Arthritis & Rheumatology Associates
Flagstaff, AZ
04.2018 - 02.2019
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated patient accounts and information daily.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Monitored shared email in-boxes and quickly addressed inquiries and concerns.
- Coordinated admission processes and prepared medical records and agreement packets.
- Managed medical practice administrative needs to provide patient satisfaction.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Front and Back Office Lead Medical Assistant
Dr. Pradeep Singh
Lancaster, CA
05.2013 - 04.2018
- Lab work: Process blood and urine lab-work including blood sugar, INR, cholesterol and anemia.
- Coordinate Back and Front Office of a busy single-practitioner practice serving 25+ patients per day.
- Pediatrics: Injections for ages 6 mos+, take weight, length and temperature of infants, throat cultures and children's eye exams
- Procedures: Assist with procedures including Paps, biopsies, EKGs, bandaging, stitch removal
- Coordinate Multi phone line system ensuring proper triage of caller needs
- Handle paperwork and orders for referrals and pharmacy needs
- Make and confirm appointments
- Perform Insurance verification and patient check in/out
- Maintain and clean patient rooms, ensure sterilization of instruments and sterile tray preparation
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Education
Medical Assisting
Charter College - Lancaster
Lancaster, CACertificate - Monitor Tech
California School of Health Sciences
Garden Grove, CASkills
- Stocking supplies
- Charting expertise
- Advanced anatomy knowledge
- Inventory and supply management
- Professional bedside manner
- Understands medical procedures
- Documentation procedures expert
- HIPAA compliance
- Proper sterilization techniques
- Venipuncture and phlebotomy
- Wound care and irrigation
- Phlebotomy
- Medical terminology knowledge
- Lab equipment calibration
- Diagnostic procedures
- Bilingual in English/Spanish
- Vital sign monitors
- Medical terminology
- EKG set up and monitoring
- Respiratory equipment training
- Routing lab results
- BLS Certified
- ECG Rhythm Interpretation
- Vitals Monitoring
- Cardiac monitoring
- Telemetry interpretation
- Holter monitoring
- Lead placement
Timeline
Medical Assistant
Adventist Health Simi Valley
03.2026 - Current
Unit Secretary/Monitor Technician-ED
USC Verdugo Hills Hospital
03.2025 - 03.2026
Monitor Technician
Palmdale Regional Medical Center
11.2024 - 03.2026
Secretary 3/Staffing Coordinator, Nursing Admin
Antelope Valley Medical Center
04.2023 - 01.2024
Lead Front Desk Medical Assistant
Santa Clarita Ent & Facial Plastic Surgery
11.2021 - 12.2024
Medical Assistant
Flagstaff Medical Center, NAH
02.2019 - 04.2023
Medical Administrative Assistant
Arizona Arthritis & Rheumatology Associates
04.2018 - 02.2019
Front and Back Office Lead Medical Assistant
Dr. Pradeep Singh
05.2013 - 04.2018
Medical Assisting
Charter College - Lancaster
Certificate - Monitor Tech
California School of Health Sciences