Maritza Garcia Hernandez
Patient Navigator
Fontana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Patient Financial Counselor
Redlands Community Hospital
Redlands, CA
05.2019 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Patient Navigator
Loma Linda University Children's Hospital
Loma Linda, CA
09.2006 - Current
- Helped patients and family members deal with loss and post-mortem planning.
- Educated patients on insurance and healthcare plans.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Organized patient schedules and assisted in planning transportation and payments.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Assisted patients in scheduling doctor and healthcare appointments.
- Worked effectively with staff from all departments to coordinate resolutions.
Education
No Degree - Medical Assistant
United Education Institute
OntarioSkills
- Overdue Balance Detection
- Payment Solicitation
- Automated Account Review
- Registration and Scheduling
- Caring and Empathetic
- Patient Registration
- Customer Satisfaction
- Customer Advising and Referral
Timeline
Patient Financial Counselor
Redlands Community Hospital
05.2019 - Current
Patient Navigator
Loma Linda University Children's Hospital
09.2006 - Current
No Degree - Medical Assistant
United Education Institute
Similar Profiles
Michael CvikotaMichael Cvikota
ER Technician at Redlands Community HospitalER Technician at Redlands Community Hospital
Kat MazzeiKat Mazzei
MAT Coordinator at Redlands Community HospitalMAT Coordinator at Redlands Community Hospital
Joseph SantosJoseph Santos
DOU/Tele Travel RN at Redlands Community HospitalDOU/Tele Travel RN at Redlands Community Hospital
Marcia WoloshunMarcia Woloshun
NICU Charge Nurse at Redlands Community HospitalNICU Charge Nurse at Redlands Community Hospital
Landon JaramilloLandon Jaramillo
Manager at Student Management Investment FundManager at Student Management Investment Fund