Maritza Gonzalez

Receptionist/Business Office Assistant

Manassas Health & Rehab Center

Manassas, Virginia

05.2023 - Current

Greeted visitors warmly and directed them to appropriate staff members.
Managed multi-line phone system, handling incoming calls efficiently.
Maintained organized reception area, ensuring a welcoming environment.
Assisted staff with administrative tasks, enhancing overall office workflow.
Coordinated communication between departments to streamline patient services.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Greeted visitors and provided them with assistance.
Provided excellent customer service at all times while interacting with both internal and external customers.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Processed payments and updated accounts to reflect balance changes.
Assisted with special projects assigned by management when required.
Monitored office supplies inventory and placed orders when necessary.
Documented and monitored patient behaviors.
Handling complex customer concerns and maintaining customer satisfaction.
Assist in month-end procedures, such as statements and invoices, to ensure accurate financial records.
Helped the Medical Records Department with maintaining and reviewing patient records to ensure everything is uploaded.
Assisted with side projects and fundraisers when needed.
Assisting with all departments if help is needed with tasks.