Maritza Gonzalez
Marble Express
Los Angeles,California
9
years of professional experience
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports.
Work History
Admin Coordinator
4 Years 4 Months- Coordinated daily operational activities to ensure smooth business functions. Answering phones and responding to client requests and inquiries. Maintaining operational documents, reports, client records, and company databases. Drafting and emailing customer correspondence, memos and letters and distributing them appropriately. Assisted departments and projects by handling administrative duties. Organizing and scheduling truck runs for daily deliveries. Addressing and resolving customer concerns with a professional attitude. Processed and recorded cash, credit card and check payments while maintaining accurate financial records. Distributed weekly invoices to term customers, ensuring accurate and timely billing.
Concierge
1 Year- Ensured the facility is provided with high quality security services to protect people and property. Report safety concerns, security breaches and unusual circumstances both verbally and in writing. Build, improve and maintain effective relationships with both client employees and guests. Answered questions, phones or greeted guest/employees in a professional, welcoming manner and checked in visitors of patients.
Customer Service Representative
1 Year- Managed the Salesforce queue with all incoming membership change requests and daily workflow through Salesforce as assigned. In charge of assigning all submitted requests to customer service membership processors. Reviewed all items submitted for assurance they were all Benefitmall in force groups. Assisted manager with special projects as needed. Assisted brokers with membership enrollments, terminations, Etc. Make outgoing calls to insurance carriers. Handle group terms, name changes and AOR/BOR changes.
Education
High School Diploma
Skills
Microsoft Word and Excel
Administration and operations
Microsoft Office
Microsoft Outlook
Stone Profit Systems
Schedule coordination
Multitasking and organization
Bilingual (English and Spanish)
Social Media
Timeline
Admin Coordinator
Marble Express
12.2021 - 04.2026Read More
Concierge
Valley Presbyterian Hospital
01.2018 - 01.2019Read More
Customer Service Representative
Benefitmall
01.2017 - 01.2018Read More
Coppell High School
High School Diploma
Read More