MARITZA GREENFIELD
Naples
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Fluent in English/Spanish, adept in MS Office, and skilled in fostering client relationships.
Data entry 35, 40 w.p.m.
Overview
22
22
years of professional experience
Work History
Hostess
Hyatt Regency Coconut Point Resort
01.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Guest Service Support Expert
JW Marriott Marco Island Beach Resort
02.2013 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service
Publix Supermarkets Store
03.2002 - 10.2004
- Provided exceptional customer service by addressing client inquiries promptly.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Improved customer service rankings by resolving issues quickly and accurately.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Provided exceptional customer service, fostering long-lasting relationships with clients.
Education
Elementary Teacher 15 Years - Kindergarten Teacher
Santísimo Nombre De Jesús
Lima, Perú02-2000
Technical School Teacher 3 Years - Technical School Teacher
Elementary Technical School Teacher
Lima, Perú01-1986
High School Diploma -
Colegio San Antonio
Lima, Perú12-1978
Skills
- Data entry, filing, business telephone etiquette Type 35-40 wpm
- Knowledge of relevant software applications including MS Office
- Administrative Assistant
- Excellent Customer Service
- General office duties
- Phone etiquette
- Effective multitasking
- Patience and empathy
- Bilingual (fluent English/Spanish)
Languages
English
Native or Bilingual
Timeline
Hostess
Hyatt Regency Coconut Point Resort
01.2023 - 09.2023
Guest Service Support Expert
JW Marriott Marco Island Beach Resort
02.2013 - 03.2022
Customer Service
Publix Supermarkets Store
03.2002 - 10.2004
Elementary Teacher 15 Years - Kindergarten Teacher
Santísimo Nombre De Jesús
Technical School Teacher 3 Years - Technical School Teacher
Elementary Technical School Teacher
High School Diploma -
Colegio San Antonio
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