MARITZA HENDERSON
CLOVIS,CA
Summary
Accomplished caregiver with a proven track record at Cross-country and IHSS Adult Services Program, adept in medication management and offering compassionate companionship. Leveraged patience and understanding to enhance client well-being, achieving a significant improvement in client independence and satisfaction. Skilled in medical documentation and proficient in technology use for efficient care coordination. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Caregiver, Special Needs
Cross-country
12.2023 - Current
- Ensured timely administration of prescribed medications according to physician guidelines to maintain optimum health levels in elderly patients.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Maximized client independence through skill-building exercises tailored to each individual''s abilities and limitations.
- Coordinated with external support services such as physical therapy, occupational therapy, or home health nursing to ensure a well-rounded care approach.
- Developed trust-based relationships with clients and families alike, ensuring overall comfort and peace of mind during the caregiving process.
- Adapted activities to accommodate cognitive decline or physical limitations in clients as needed, while maintaining client dignity and autonomy.
- Assisted clients in meeting medical appointments and other engagements promptly through reliable transportation services coordination.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared meals and snacks and fed clients.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Offered support to assist with supervising special needs individuals in home.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided personal care to maintain hygiene and prevent health problems.
- Maintained clean and safe environment to prevent accidents and promote health.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Administered medication to manage symptoms and promote healing.
- Assisted with financial and household management to enhance stability and security.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completed regular check-ins and progress report for each client.
Caregiver, Special Needs
IHSS Adult Services Program
01.2021 - Current
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided personal care to maintain hygiene and prevent health problems.
- Maintained clean and safe environment to prevent accidents and promote health.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Administered medication to manage symptoms and promote healing.
- Assisted with financial and household management to enhance stability and security.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
Customer Service Representative
Chukchansi Gold Resort
08.2017 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Utilized english proficiency to build relationships with spanish-speaking customers.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Maintained and managed customer files and databases.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Translated documents, forms and other materials from English to Spanish.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and updated databases to handle customer data.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Cashier
Sears Holdings Company
11.2010 - 01.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained accurate records of customer transactions for reporting purposes.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Utilized various software applications to process customer orders.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Referred to price sheets and special sale bulletins to enter price changes.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Roosevelt High School
Fresno, CA05.2028
Skills
- Patience and understanding
- Feeding Assistance
- Transportation Assistance
- Wheelchair Transfers
- Meal Preparation
- Laundry Management
- Housekeeping
- Behavior Management
- Cooking meals
- Household Cleaning
- Meal Planning and Preparation
- Caring Companionship
- CPR Certification
- Medication Administration
- Personal Care Aide
- Bedside Care
- Light Cleaning
- Medication Management
- Personal Care Worker
- Documentation and Recordkeeping
- Medical chart documentation
- Laptop and Tablet Operation
- Blood Glucose Monitoring
Timeline
Caregiver, Special Needs
Cross-country
12.2023 - Current
Caregiver, Special Needs
IHSS Adult Services Program
01.2021 - Current
Customer Service Representative
Chukchansi Gold Resort
08.2017 - 11.2020
Customer Service Cashier
Sears Holdings Company
11.2010 - 01.2017
High School Diploma -
Roosevelt High School