Maritza Howard
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Patient Advocate adept at conflict resolution, time management and relationship building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Advocate
Jd Mellberg Financial
03.2022 - 12.2023
- Improved financial stability for clients by developing customized budget plans and debt reduction strategies.
- Developed strong relationships with creditors to negotiate favorable payment terms for clients, reducing their financial burden.
- Streamlined client onboarding processes, resulting in increased efficiency and improved client satisfaction rates.
- Assisted in securing financial aid for qualified individuals through diligent research and a thorough understanding of available resources.
Sales Representative
Transformco
04.2018 - 11.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Patient Care Advocate
Alorica
01.2016 - 12.2018
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Educated patients on medication management and self-care techniques, promoting adherence to treatment plans.
Education
No Degree - Medical Assisting
Northwest College
Riverside, CA10.2024
GED -
General Education Development
Tucson, AZ08.2023
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Data Entry
- Phlebotomy
- CPR
- Immunization Administration
- Appointment Setting
- Patient Care Coordination
- First Aid
- Equipment Sterilization
- Medical office administration
- ICD-10 & CPT
- Injections
- Collections
- EKG
- Multi-line phones in front & back office
- Microsoft word
- Patient Rights
Certification
- Patient Care Advocate. Training - 1 year
Timeline
Financial Advocate
Jd Mellberg Financial
03.2022 - 12.2023
Sales Representative
Transformco
04.2018 - 11.2021
Patient Care Advocate
Alorica
01.2016 - 12.2018
No Degree - Medical Assisting
Northwest College
GED -
General Education Development
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