Maritza Irons
Matthews,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented Interpreter with advanced conversational abilities in both written and translating Spanish. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Novant Health, Inc
Matthews, NC
01.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Translated written and spoken materials for non-English speaking individuals and organizations.
- Facilitated communication between English and Spanish-speaking parties in both verbal and written forms.
- Interpreted medical terminology accurately for patient and doctor consultations.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Assisted with the development of online learning modules
Guest Service Representative
Extended Stay America
10.2021 - Current
- Day and night on call guest service representative
- Entering information and collecting various forms of payments during the check in process
- Processing check out
- Translator to guess that only speak Spanish
- Fluent in both Spanish and English
- Read and write English in Spanish
- Clean and organize hotel
- Laundry attendant
- Inspections and checking rooms after house cleaning to make sure that rooms are clean to hotel standard making them ready for a new guests to be checked in
- Housekeeping, cleaning rooms for a new check, ins and long-term guests
- Customer service making sure that the gas are as comfortable and satisfied as possible, providing a safe a safe environment for long-term guests and new check ins
- Inventory
- Making sure that there is enough clean and you stock for guests
- Collecting weekly payments from companies that have traveling workers on site
- Collecting weekly and monthly payments from long-term guests
- Writing and submitting incident reports when guests fall and get hurt on premises
- Writing and submit it incident reports for when cops and ambulance are on site
- Company transitioned from wood springs suites to extended stay America in September
- I am currently with the same company just a different name.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Promoted loyalty programs to encourage repeat business.
- Maintained cleanliness of lobby area and front desk counter.
- Monitored security cameras to ensure safety of customers and staff.
- Handled customer complaints professionally and efficiently.
- Encouraged customers to provide feedback on their stay experiences.
- Ensured compliance with hotel policies and procedures.
- Tracked inventory levels of supplies needed for front desk operations.
- Provided guidance to new team members on how to perform tasks correctly.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted walk-in and phone guests, determining interests and needs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Facilitated successful front desk operations for high-volume hotel.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Input customer data into reservation systems and updated to reflect room changes.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took reservations from patrons by phone or online.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Translated documents from English to Spanish and vice versa for various clients.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Provided written translations of legal, medical, and technical documents.
- Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
- Proofread translated documents before submitting them to the client for review.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Delivered translation services to clients.
Housekeeper
Extended Stay America
10.2021 - Current
- First in third shift on call guest services
- Entering guest's information m and collecting various forms of payment during the check in process
- Processing check out
- Translator to guests that speak only Spanish
- Fluent in Spanish and English
- Read and write Spanish in English
- Clean and organize hotel
- Laundry attendant
- Inspection of hotel and checking rooms after housekeeping to make sure that rooms are clean to standard of hotel
- Customer service, making sure that the gas I was comfortable and satisfied as possible, providing a safe and comfortable environment
- Inventory
- Making sure that there is enough stock on the shelves
- Collecting weekly payments from the companies that have traveling workers on site
- Collecting weekly and monthly payments from long-term guests
- Writing and submitting incident reports when guests fall or get hurt on premises
- Writing and submitting incident, reports when cops and ambulances arrive on the premises.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Disinfected telephones, light switches and other frequently touched objects.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inspected furniture for damage or stains in between guest stays.
- Sorted and counted linens and organized in storage areas.
- Swept and damp-mopped private stairways and hallways.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Guest Service Representative
WOODSPRING SUITES CHARLOTTE MATTHEWS LLC
10.2021 - Current
- Night and day, front desk representative
- Entering guest information and collecting various forms of payment during check in process
- Processing check out
- Translator to guests that speak only Spanish
- Fluent in both Spanish and English
- Read and write Spanish in English
- Clean and organize hotel
- Laundry attendant
- Inspections and checking rooms to make sure that they are properly cleaned at the house cleaning workers so that new guests can check in
- Housekeeping, cleaning rooms for new guests and long-term guests
- Customer service
- Making sure that the guests are comfortable and satisfied as possible providing a safe environment
- Inventory
- Making sure that there is always new stock available
- Collected weekly payments from companies that have traveling workers on site
- Collecting weekly and monthly payments from long-term guests
- Writing and submitting incident report when guests fall or get hurt on premises
- Writing and submitting incident report when cops and ambulance are on premises.
Loader
FedEx Ground
10.2022 - 01.2023
- Loading and unloading 33 foot trucks for delivery
- Labeling packages
- Working the conveyor belt
- I work second and third shift.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Inspected merchandise for damages prior to loading onto trucks.
- Verified accuracy of shipments against invoices or orders.
- Organized warehouse inventory according to product type and size.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
- Managed stock levels accurately by tracking inventory movements in and out of the warehouse.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Secured items in truck by strapping over protective padding.
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Unloaded products from incoming transports.
Food Server
Charanda Authentic Mexican Eatery
01.2020 - 04.2020
- Clean, stock, merchandise, help cook, Frontline, prep food, and waitress
- The restaurant was shut down due to the state of North Carolina shutting down because of COVID-19, so I was laid off.
Loader
UPS
10.2019 - 01.2020
- Loading and unloading trucks for delivery
- Labeling packages
- Work the conveyor belt
- I worked second and third shift
- This job with seasonal.
Licensed foster parent
Alliance Health & Human Services
02.2017 - 08.2019
- Forced a parent to children that have autism, William syndrome, down syndrome, congestive heart failure, nonverbal, and pica disorder
- Duties include but not limited to: Lifting, showering, feeding dressing and taking to appointments
- Teaching how to dress, eating, showering, brushing teeth, walking down the stairs, and trying to communicate with others
- I was able to teach the child to independently communicate with his teachers
- He had many temper tantrum's due to not being able to communicate because he was nonverbal
- It took me about a year before he could decrease his temper tantrums and was able to somewhat communicate with others
- Child had autism, William syndrome, down syndrome, nonverbal, congestive heart failure, and pica disorder
- The second child was high on the spectrum for autism and had violent episodes
- He was verbal, and for the most part could dressed feed and bathe himself
- He was also able to communicate with his teachers and others, but was easily frustrated, when people did not understand what he wanted, I was licensed in restraints and had to restrain him several times
- Customer service included insurance company, wheelchair companies, school department, IEP meetings, specialist, DCYF, and court proceedings, for both children live in children
- Companies including the national seating company
- Case Worker is with DCYF, and the courts.
Licensed foster parent
DCYF
10.2016 - 08.2019
- License forced a parent to live in children with disabilities that included autism, William syndrome, nonverbal, down syndrome, wheelchair-bound, and pica disorder
- Duties included, but not limited to: Shower, feeding, lifting, dressing, cleaning, cooking, brushing teeth, lifting in and out of wheelchair
- Child with autism, William syndrome, nonverbal, down syndrome, wheelchair-bound, and pica disorder
- I was able to teach how to communicate, dress, feed, go down the stairs, brush teeth, take showers, and someone contain the temper tantrums that came with not being able to communicate properly with others
- I took the children to doctors appointments, and I also attended IEP meetings, court proceedings
- Companies I dealt with were national seating mobility, insurance companies, diaper and insurance companies, pharmacies, cardiologist, and DCYF Case Worker's
- Both children were high on the spectrum and needed 24 hour monitoring
- Child with pica disorder was a challenge
- The second child that had violent episodes was also a challenge.
Hospice care
Self employed
02.2017 - 02.2017
- I assisted with 24 hour care for 17 days
- Duties included, but not limited to: Bathing, dressing, and ministering meds for patient to be as comfortable as possible before passing away
- Patient needed to be turned every 3 to 4 hours
- Administered pain meds every 2 to 3 hours
- Monitored her vitals every hour
- Prepare the family for her passing
- Pronounced patient time of death
- Bathed, dressed, and prepared patient for funeral home to come pick up the body for preparation of funeral.
Alzheimer's outpatient care giver
Self-employed
06.2014 - 01.2017
- Duties include, but not limited to: Cooking breakfast, cleaning, bathing, dressing, and putting Patient on the bus to take her to Alzheimer's daycare
- Patient was able to walk, get out of bed, and speak
- Patient was in her last stages of Alzheimer's so she was on stable to stay home by herself
- She had care of 24 hours
- I took care of patient until she fell, and was hospitalized, hospitalized and passed away in March 2007.
Alzheimer's caregiver
Ocean State Behavioral
12.2013 - 09.2016
- Alzheimer's patient live in
- Duties included, but not limited to: Translate in Spanish For patient at doctors office, and any other appointment that she had to go to
- Bathe, feed, dress, lifting from wheelchair to bed, and to the shower
- Contacted insurance companies, and doctors for appointments and meds refills
- Wheelchair companies, cardiologist, and pharmacies
- Administer meds, take vitals, monitor her salt intake and take two appointments
- Patient had Alzheimer's and congestive heart failure
- Employed as a special-needs, and elderly, disabled an Alzheimer's patient caregiver
- Assisted patient with activities and daily ADLs
- Patient was a in-home live in and needed 24 hour supervision due to unable to walk, feed, bathe, or do any of her ADLs
- Patient needed diapers to be changed on a daily basis and had a strict no salt diet due to congestive heart failure
- I ended in home, live in once family decided to take her back in their care due to her health declining
- Patient passed away in February 2017.
Education
None - Pharmacy
University of Rhode Island
Rhode Island 01.2003
Skills
- Pharmacy Technicians
- Alzheimer's Care
- Caregiving
- Hospice Care
- Autism Spectrum Disorders
- Food Preparation
- Hotel Management
- Hospitality
- Housekeeping
- Disabilities
- Strong empathy
- Healthcare systems navigation
- Appointment Scheduling
- Multitasking and Organization
- Work Quality Evaluation
- Problem-Solving
- Registration and Admissions
- Customer Service
- Quality Assurance
- Patient Education
- Training Coordination
- Pre-Admission Requests
- Insurance Verification
- Post-Discharge Care Coordination
- Registration management
- HIPAA Compliance
- Insurance company knowledgeable
- [Language] Fluency
- Money Handling
- Team Leadership
- Information Collection
- Team Collaboration
- Medical Terminology
- Payment Processing
- Patient Registration
- Phone and Email Etiquette
- Fee Collection
- Call Screening
- Database Search and Data Entry Skills
- Providing Information and Resources
- Documenting and Recording Information
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Gathering Information from Patients
- Registration and Scheduling
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Resolving Problems
- Patient Needs Assessment and Referral
- Problem-solving abilities
- Word Processing
- Time management abilities
- Self Motivation
- Adaptability
- Patient documentation
- Attention to Detail
- Multitasking
- Bilingual fluency
- Reliability
- Continuous Improvement
- Adaptability and Flexibility
- Organizational Skills
- Teamwork and Collaboration
- Fluent Bilingualism
Timeline
Patient Access Representative
Novant Health, Inc
01.2023 - Current
Loader
FedEx Ground
10.2022 - 01.2023
Guest Service Representative
Extended Stay America
10.2021 - Current
Housekeeper
Extended Stay America
10.2021 - Current
Guest Service Representative
WOODSPRING SUITES CHARLOTTE MATTHEWS LLC
10.2021 - Current
Food Server
Charanda Authentic Mexican Eatery
01.2020 - 04.2020
Loader
UPS
10.2019 - 01.2020
Licensed foster parent
Alliance Health & Human Services
02.2017 - 08.2019
Hospice care
Self employed
02.2017 - 02.2017
Licensed foster parent
DCYF
10.2016 - 08.2019
Alzheimer's outpatient care giver
Self-employed
06.2014 - 01.2017
Alzheimer's caregiver
Ocean State Behavioral
12.2013 - 09.2016
None - Pharmacy
University of Rhode Island