Clara Maritza del Pilar Jaimes Sanchez

• Managed office operations while scheduling appointments for department managers.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Delivered performance reviews, recommending additional training or advancements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Led incident investigations to identify corrective and preventive actions.
• Enforced rules for wearing required personal protective equipment.
• Read and understood work orders from production management.
• Removed surface imperfections and applied chemicals to ready work surfaces.
• Followed drawings, orders and design specifications to perform accurate work.
• Monitored safety and remove hazards to keep team members and equipment safe.
• Achieved production targets by keeping close eye on materials flow and recalibrating settings to resolve issues.
• Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
• Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
• Measured and marked equipment, objects or parts to meet grinding and polishing standards.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Worked effectively in fast-paced environments.
• Cultivated interpersonal skills by building positive relationships with others.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Developed and implemented strategies to increase sales and profitability.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Collaborated with cross-functional teams to develop innovative solutions.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced operational risks while organizing data to forecast performance trends.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Interacted well with customers to build connections and nurture relationships.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Managed daily stock report for quality assurance purposes.

Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Delivered performance reviews, recommending additional training or advancements.
• Updated reports, managed accounts, and generated reports for company database.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Coordinated customer, vendor and stakeholder relations for smooth communication flows.
• Streamlined and improved administrative operations by identifying automation opportunities.
• Met department budgets by monitoring and reporting on office expenses.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.

Designed and created weekly and monthly spending reports.

Identified operational processes inefficiencies and recommended necessary improvements.

Analyzed utilization and capacity against performance goals.

Managed daily stock report for quality assurance purposes.

Supported the development of investor presentations and marketing tools.

Created monthly PowerPoint presentations illustrating business performance and goals.

Monitored and analyzed Key Performance Indicators (KPI) and financial ratios.