Maritza Macias

• Directed and supervised team of 15 employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Interviewed, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Organized special events such as holiday parties for employees.
• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Established and enforced clear goals to keep employees working collaboratively.
• Coached staff members to develop long-term career goals.
• Maintained positive working relationship with fellow staff and management.
• Displayed strong telephone etiquette, effectively handling difficult calls when necessary.

· Tracked, handled, and documented all elevated customer inquiries, this includes working closely with company Communications, external Media Affairs, Regulatory Affairs, Public Affairs, Special Investigations, and internal project departments.

· Spoke with customers to answer any questions/problems as it related to the Advanced Meter Project.

· Worked a variety of “cleanup” buckets for teams such as Network System Health, Installation Support, and AM Business Systems Support.

· Provided feedback to our company communications liaison for related external communications pieces (letters, bill inserts, direct mail, website content, etc)

· Assisted customers with questions in relation to our conservation campaigns as well as opting out if needed.

· Contributed to the AM ownership transition plan for Customer Experience and Energy Presentment.