Maritza Olivas

• Greeted and checked in patients, updating patient information in computer system.
• Verified insurance coverage for appointments and collected co-payments as required.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Performed data entry tasks related to billing and collections procedures.
• Checked patients in and out for appointments and collected co-payments.
• Entered insurance, demographics and health history into patient database.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Protected patients by observing strict HIPAA guidelines.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Took messages from patients and promptly relayed to appropriate staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.

Schedule Biopsy, Thyroid Ultrasounds, FNA

GTT, Cortisol test. Etc.

Extensive experience in EMR.

• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Trained new team members in cash register operation, stock procedures and customer service.
• Managed cashier shifts and breaks.
• Manager Jessie (480)437-3540

Ensure all employees files are completed, E verify, background check experienced thru central registry DDD and DCS, verify fingerprint clearance cards,SAM,OIG as well as employment records and references, Recruit new people daily, interview new employees And complete orientation with them, Greet all visitors, Schedule employees for all training required, Organized files, developed spreadsheets.

Office manager. Eliza Azucena. (623)760-4196

• Resolved customer problems by investigating issues, answering questions and building rapport.
• Shared product knowledge while making personal recommendations.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Updated store pricing, signage and merchandising to promote specials, sales and discounts.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Maintained business records by updating customer information.
• Answered phone calls daily and pleasantly welcomed visitors to office.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Scheduled patients appointments, Medical records, Wrote a clear and detailed clinical phone messages for physicians, minimizing patient wait time.
• Completed registration quickly And cordially for all new patients.
• Knowledge af HIPAA Privacy And Security regulations handling patient information, collected copays and verified insurance.
• Macrina Lei Tai.(928)920-4190