Maritza Ortiz
Hollywood,CA
Summary
Customer-oriented sales professional with 20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions in any type of business.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Realtor/Referral Specialist
Terranova Real Estate,Corcoran GL,Keller Williams
Los Angeles, CA
06.2015 - Current
- Created relationships with sellers, buyers and investors.
- Promoted properties via advertisements, open houses and multiple listing services.
- Developed and presented purchase offers to sellers for consideration.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Scheduled home viewings with potential buyers.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Attended industry events such as conferences or seminars related to real estate topics.
- Exceeded customer satisfaction by finding creative solutions to problems.
Community Outreach Coordinator
Rodeo Dental & Orthodontics
Colorado Springs, CO
08.2022 - 10.2023
- Community outreach and advocate for the Rodeo Dental & Orthodontics brand.
- Planning and hosting events.
- Educating the younger generations in schools about oral care.
- Organized and facilitated workshops to Educate community members in oral care and available resources.
- Driving the community to the office by being present in the community and educating them daily about preventive dental care and set up their appointments.
- Networking and developing partnerships with the school districts, adult centers, other businesses, social media, radio stations, sports teams, TV stations, Women and family agencies, and promoters in town.
- Coordinated dental screenings in different schools, government assisted institutions, daycare and summer camps.
- Developed and managed relationships with local partners to maximize outreach efforts.
- Created and distributed marketing materials to promote services, programs, and events.
- Encourage community members to use program resources to maximize wellness and independence.
- Developed and implemented successful outreach strategies to engage target audiences in the communities.
- Increased new patient flow attending events, networking and promoting the brand.
- Trained new team members on Rodeo Dental brand, how to approach and engage with the community, events, presentations and more.
- Gave presentations at public gatherings, community events and school meetings.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Admissions Representative
The LA Film School/ The LA Recording School
Los Angeles, CA
03.2020 - 08.2022
- Initialize calls to prospective students.
- Over one hundred calls a day to leads for Online and Campus programs.
- Accurately and completely explain degrees and programs, expected outcomes, student services, and financial considerations to prospective students and parents.
- Inspire students to take action in following their passion career by educating themselves and obtaining a training in a degree that will open the doors to career opportunities in the entertainment industry.
- Worked with the student through the interview process to make sure the program will suit their career goals.
- Organized campus tours for prospective students and parents.
- Reviewed data obtained from interview for completeness and accuracy.
- Maintained accurate records of student applications and documents.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Collaborated with other departments within the university on various projects related to admissions initiatives.
- Converted leads to enrollments.
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
Medical Billing Manager
G & A Billing Solutions/Palm Beach Physical Medici
Lake Worth, FL
04.2012 - 06.2015
- Trained staff in all aspects of billing, including auditing accounts, accounts receivable, payment posting, proper procedures, improper coding, insurance verifications.
- Assisted owner in advertise, interview and recruiting new billing personnel.
- Maintained levels of all inventory supplies for the office.
- Created weekly and monthly reports of billed and posted for all accounts for all five locations.
- Worked with insurance companies and attorneys for unpaid reimbursements from Insurance companies.
- In charge of all bank deposits and reports.
- Attended networking events for the maximum exposure of the practice.
- Trained and mentored staff members on billing procedures, compliance requirements, and collection techniques.
- Reviewed denied claims and sent appeal letter to insurance companies.
- Processed mail and correspondence.
- Weekly meeting with team to established weekly goals.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Resolved issues related to denied or rejected payments from insurance companies.
- Provided technical assistance regarding coding questions or other inquiries from internal teams.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
- Assisted in developing policies and procedures related to medical billing operations.
- Attended industry conferences, seminars, and meetings to stay abreast of current trends in healthcare finance.
- Prepared monthly financial statements detailing revenue generated by practice locations.
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Conducted audits on claims submitted by medical billing staff, ensuring compliance with all applicable laws and regulations.
- Maintained updated knowledge through continuing education and advanced training.
Medical Billing Manager/Administrative Assistant
The Maternal Fetal Center
Wellington, FL
04.2011 - 04.2012
- Responsible for the daily operation of the practice.
- Collaborated for the EHR system and practice management software implementation with the software vendor.
- Facilitated maintenance of doctor's license, credentialing, permits and medical society memberships.
- Processed the doctor's mail and correspondence.
- Credentialing with hospitals, insurance companies.
- Medicaid, Medicare, and major insurance billing.
- Audited accounts, collections, appeals, office and hospital billing.
- Coordinate physician appointments and meetings.
- Submitted payments for office monthly bills.
- Maintained inventory of medical supplies and office supplies.
- Networked and interacted with different marketing companies for maximum exposure for the practice.
- Account receivables.
- Daily payment posting of insurance companies and patient's payments.
- Reconciliation of payment and daily report.
- Transmitted daily claims to Medicaid and paper claims to major insurance companies.
- Recruited new personnel as needed and processed their paperwork.
- Trained and supervised new employees.
- Created a new standard operating procedures book for the practice to improve billing accuracy.
- Maintained detailed records of all payments received from patients or third-party payers.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Developed training programs for new hires and existing staff in order to improve performance and efficiency.
- Resolved issues related to denied or rejected payments from insurance companies.
- Oversaw daily activities related to the processing of electronic claims submissions.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
Medical Biller and Coder
Grand Medical Centers/Elite Orthopedics Associates
West Palm Beach, FL
03.2010 - 04.2011
- Medical Records.
- Ensure that progress notes were coded accurately and to the maximum level of specificity following established coding and insurance guidelines.
- Verify accuracy, completeness and specification of diagnosis codes were based on the services that were rendered.
- Reconciliation and auditing of patient's accounts. Worked with EOB's to ensure accounts were properly paid.
- Follow up on insurance claims, delinquent accounts and appeals.
- Preparation of Documentation for filing PIP Suits
- Insurance verification.
- Account Auditing.
- Reviewed patient records, identified improper medical billing and created invoices for billing purposes.
- Adhered strictly to HIPAA guidelines when handling confidential patient information.
- Performed routine quality assurance audits to promote data integrity.
- Filed and submitted insurance claims.
- Payment collections and applied to patient's accounts.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Ensured timely filing of all claims within established guidelines.
Independent Insurance Agent
Humana Insurance/United Health Care Insurance
West Palm Beach, FL
04.2008 - 08.2010
- Sought out new clients and developed clientele by networking to find new customers.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Researched industry trends and kept up-to-date on changes in regulations related to the sale of insurance products.
- Researched insurance plans to find good options for clients' needs.
- Responded promptly and effectively to all customer inquiries regarding billing statements or policy updates.
- Achieved repeat business and referrals through personalized services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Financial Services Representative
Bankers Life & Casualty/Northwestern Mutual Ins
West Palm Beach, FL
08.2007 - 05.2009
- Providing Seniors with financial services that will meet their retirement financial goals.
- Life Insurance, Long Term Care Insurance, Annuities, Medicare Advantage and supplemental plans. Disability Insurance.
- Implemented cutting-edge financial strategies to grow and develop long-lasting, value-based client relationships.
- Created customized plans tailored to each individual client's needs.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Conducted regular reviews of existing portfolios to ensure they remain in line with clients' goals.
- Ensured that all customer inquiries were answered promptly and completely.
- Identified potential areas of concern or improvement within a client's portfolio.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Target Corporation
Lake Worth, FL
11.2007 - 04.2008
- Provided guests with an excellent customer service experience where they feel like guests in the store with an atmosphere which was fast, fun and friendly.
- Visually setting up the sales floor to maximize sales and easy customer merchandise interaction.
- Engaged with customers to build rapport and loyalty.
- Helped customer to locate products at the store and on different locations.
- Priced merchandise accordingly.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Recommended accessories and complementary purchases including extended warranties to boost revenue.
- Assigned to Electronics department, including, toys, books, house items, sporting goods, and seasonal.
- Assigned part-time to the Bakery section. Decorated cakes, cupcakes, baked cookies, bread, etc, and took care of the special orders.
- Assessed customer needs to provide assistance and information on product features.
- Collaborated with management teams to develop innovative marketing strategies.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers and provided exceptional customer service.
Sales Associate
Cingular Wireless
Baton Rouge, LA
07.1999 - 09.2000
- Provided customers with top customer service to help them with their cellular needs.
- Visual setup, merchandising, daily reports, balanced the cash registers, inventory, receiving and processing merchandise, answering the phones.
- Educated clients on current promotional offerings and products.
- Provided positive first impressions to welcome new customers, keep the existing customers and make a lasting impression on potential customers.
- Collaborated with management teams to develop innovative marketing strategies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Demonstrated product features and benefits for customers' needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Attended weekly team meetings to review performance goals and objectives.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Private Music Teacher
Self-employed (TX,LA,FL,CA)
Houston, TX
08.1999 - 08.2022
- Communicated with parents or family members on progress of participants after lessons.
- Developed and implemented individualized teaching strategies for students of varying levels of musical experience.
- Provided opportunities for each student to reach fullest potential through artistic, creative expression.
- Helped students appreciate arts with instructional and immersive techniques.
- Organized and prepared lesson plans for private music lessons.
- Offered positive encouragement to keep participants motivated and eager to learn.
- Motivated and coached students of varying levels to play songs and jingles.
- Assisted with audition preparation by providing constructive feedback on performances.
Senior Sales Associate
Radio Shack Corporation (PR,TX)
San Juan, Puerto Rico
07.1988 - 06.1998
- Top Sales Associate in Puerto Rico with sales over 350K a year.
- Top customer service associate proving repeating customers.
- Responsible for daily reports, deposits, scheduling.
- Prepared forecasts of future sales volumes using historical data analysis techniques.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Conducted research to identify new markets and customer needs.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Provided leadership and direction to motivate department associates.
- Reset store displays for special events and seasonal merchandise changes.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
- Answered phone calls per shift to assist with customer questions and concerns.
Education
Certificate/Diploma - Medical Coder/Billing
MedVance Institute
Lake Worth, FL05-2010
Bachelor of Science - Violin Performance/Music Education Studies
Conservatory of Music of Puerto Rico
San Juan, PR06-1993
Skills
- Networking Abilities
- Sales Background
- Student Recruiting
- Problem-Solving
- Team Collaboration
- Documentation and Recordkeeping
- Computer Skills
- Regulatory Compliance
- Data Review and Analysis
- Team Leadership
- Customer Engagement
- Medical Data Coding
- Inbound and Outbound Calls
- Coaching and Mentoring
- Patient Billing
- CRM Software
- Active Listening
- Benefits Verification
- EHR Software
- Spanish Fluency
- Relationship Building
- Community Education
- Database Management
- Event Coordination
- Community Outreach
- Interviewing Skills
- Service Planning
- Data Analysis
- Staff Oversight
- Loss Prevention
- Order Processing
- Time Management
- Staff Training
- Project Leadership
- Strategy Development
- Compliance Assessment
- Pricing Negotiation
- Property Research
- Administrative Support
- Marketing Coordination
- Market Research
- Negotiation
- Leads Generation
- Purchase Agreements
- Property Management
- Contract Negotiation
- Property Closing
Affiliations
- Cooking, baking, reading, networking, self development
Accomplishments
- Top Sales Associate in Sales for different companies.
- Recognition for exceeding client referrals in the dental industry
Certification
- Insurance Licensed (CA)
- Real Estate Licensed (CA, FL)
References
References available upon request.
Timeline
Community Outreach Coordinator
Rodeo Dental & Orthodontics
08.2022 - 10.2023
Admissions Representative
The LA Film School/ The LA Recording School
03.2020 - 08.2022
Realtor/Referral Specialist
Terranova Real Estate,Corcoran GL,Keller Williams
06.2015 - Current
Medical Billing Manager
G & A Billing Solutions/Palm Beach Physical Medici
04.2012 - 06.2015
Medical Billing Manager/Administrative Assistant
The Maternal Fetal Center
04.2011 - 04.2012
Medical Biller and Coder
Grand Medical Centers/Elite Orthopedics Associates
03.2010 - 04.2011
Independent Insurance Agent
Humana Insurance/United Health Care Insurance
04.2008 - 08.2010
Sales Associate
Target Corporation
11.2007 - 04.2008
Financial Services Representative
Bankers Life & Casualty/Northwestern Mutual Ins
08.2007 - 05.2009
Private Music Teacher
Self-employed (TX,LA,FL,CA)
08.1999 - 08.2022
Sales Associate
Cingular Wireless
07.1999 - 09.2000
Senior Sales Associate
Radio Shack Corporation (PR,TX)
07.1988 - 06.1998
Certificate/Diploma - Medical Coder/Billing
MedVance Institute
Bachelor of Science - Violin Performance/Music Education Studies
Conservatory of Music of Puerto Rico
- Insurance Licensed (CA)
- Real Estate Licensed (CA, FL)
Similar Profiles
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Jaswinder Jessi BhatiaJaswinder Jessi Bhatia
Administration Assistant at Keller Williams Real Estate BrokerageAdministration Assistant at Keller Williams Real Estate Brokerage
Eric McGeeEric McGee
Director of Sales /Licensed Realtor at Keller Williams Real Estate ExtonDirector of Sales /Licensed Realtor at Keller Williams Real Estate Exton