Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maritza Ortiz-Rodriguez

Chicago,IL

Summary

Dynamic Phlebotomist with proven expertise at The Community Blood Center, performing over 2,000 successful venipunctures overall with precision and care. Skilled in venipuncture techniques and regulatory compliance, with a strong focus on safety and efficiency. Recognized for enhancing donor experiences through exceptional teamwork, attention to detail, and a compassionate, professional demeanor. Thrives in high-pressure environments with excellent time management and a commitment to quality patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Phlebotomist

The Community Blood Center
Chicago, IL
10.2024 - Current
  • Perform accurate venipuncture for whole blood donations.
  • Conduct daily quality control checks to ensure compliance with FDA and center-specific guidelines.
  • Participate in mobile blood drives, including setup, donor registration, collection, and breakdown.
  • Ensure proper identification, labeling, and handling of blood products to maintain traceability and safety.
  • Monitor donor reactions, and respond promptly and appropriately to ensure donor well-being.
  • Maintain clean, organized, and fully stocked workstations in both stationary and mobile settings.
  • Collaborate with healthcare and operational teams to enhance the donor experience and improve workflow.
  • Conduct medical screening of donors, including medical history reviews, vital signs, and hemoglobin testing, to determine donor eligibility.

Phlebotomist/Donor Technician

Grifols Plasma Care
Chicago, IL
10.2023 - 03.2024
  • Performed venipuncture procedures with precision to collect plasma from donors, ensuring donor safety, and comfort throughout the process.
  • Conducted pre-donation medical screening, including vital signs, hematocrit testing, and health history evaluation, to determine donor eligibility.
  • Maintained strict adherence to FDA, OSHA, and company regulatory standards for cleanliness, documentation, and donor privacy.
  • Monitored donors during and after the donation process, recognizing and responding to adverse reactions with appropriate first aid, or escalation.
  • Accurately entered donor data into electronic health record systems to ensure traceability and compliance.
  • Delivered exceptional customer service, providing education to donors about the plasma donation process, and addressing questions or concerns.
  • Collaborated with cross-functional teams to support center operations, contributing to efficient donor flow, and high-volume throughput.

Sales Floor Associate

Walmart
Chicago, IL
10.2021 - 05.2023
  • Worked across multiple Walmart locations, quickly adapting to different store layouts, teams, and operational procedures, while maintaining consistent performance and customer service standards.
  • Maintained a clean, organized, and customer-friendly sales floor by zoning merchandise, cleaning aisles, and stocking shelves across departments, including Grocery, Pharmacy, and Health & Beauty.
  • Assisted customers with product inquiries, locating items, and retrieving secured or locked merchandise in a timely and professional manner.
  • Performed regular price changes and ticket updates using handheld devices to ensure accurate pricing and compliance with promotions.
  • Counted, verified, and corrected on-hand inventory on the sales floor to support stock accuracy and replenishment planning.
  • Unloaded freight and broke down pallets by department, stocking items efficiently, and organizing overstock in the backroom.
  • Pulled and replenished overstock, maintaining a well-stocked and visually appealing sales floor.
  • Executed modular (mod) updates and feature displays based on planograms to support marketing initiatives and sales goals.
  • Supported the Online Grocery Pickup (OGP) team as a personal shopper, ensuring the accuracy and efficiency of customer orders.
  • Assisted at the front end with cashiering and customer service, contributing to smooth checkout operations during peak hours.
  • Demonstrated strong multitasking and time management skills while meeting daily operational goals across different store departments.

Education

Certificate -

Phlebotomist Training Specialist
Palos Hills, IL
08-2023

GED -

Pathways In Education
Chicago
01-2023

Richard J. Daley College
Chicago, IL

Skills

  • Venipuncture techniques
  • Regulatory compliance
  • Time management
  • Attention to detail
  • Team collaboration
  • Inventory management
  • Problem-solving aptitude

Certification

  • Nationally Certified Phlebotomist
  • BLS Provider
  • CPR Certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Phlebotomist

The Community Blood Center
10.2024 - Current

Phlebotomist/Donor Technician

Grifols Plasma Care
10.2023 - 03.2024

Sales Floor Associate

Walmart
10.2021 - 05.2023

Certificate -

Phlebotomist Training Specialist

GED -

Pathways In Education

Richard J. Daley College

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