Maritza Paulino
Vero Beach,FL
Summary
Dynamic Operations Manager with a proven track record at Latin Melting Pot, enhancing operational efficiency and customer satisfaction. Expert in problem-solving and team leadership, demonstrated through improved performance outcomes and heightened employee accountability. Skilled in operations management and customer service, achieving significant gains in loyalty and repeat business without exceeding a 55-word limit.
Knowledgeable [Customer Service Rep, with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
6
6
years of professional experience
Work History
Operations Manager
Latin Melting Pot
12.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service Representative
Fine Tailors
11.2018 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
DeWitt Clinton HS
The Bronx06-1988
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
Languages
Spanish
Full Professional
Timeline
Operations Manager
Latin Melting Pot
12.2022 - Current
Customer Service Representative
Fine Tailors
11.2018 - 08.2024
High School Diploma -
DeWitt Clinton HS
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