Maritza Perez
Napa,CA
Summary
Detail-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude and bilingual. Well-educated and poised with superior communication skills. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Concierge
Stag's Leap Wine Cellars
08.2022 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Greeted guests upon arrival by providing warm welcome.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed approximately 80 phone calls and emails, directing inquiries to appropriate personnel for prompt resolution.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Trained new team members on company procedures, customer service and issue resolution.
Store/Cashier/Deli Manager
Ranch Market
06.2018 - 07.2022
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
- Set up new sales displays each week with fresh merchandise.
Cashier
Ranch Market
09.2015 - 08.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Business Administration And Management
Sonoma State University
Rohnert Park, CA05.2024
High School Diploma -
Vintage High School
Napa, CA06.2016
Skills
- Administrative Support
- Cash Handling
- Effective decision-making
- Strong work ethic
- Highly adaptable
- Excellent multitasking
- Polite telephone etiquette
- Fluent in multiple languages
- Outstanding customer service
- Problem Resolution
- Data Entry
- Accounting Support
Timeline
Concierge
Stag's Leap Wine Cellars
08.2022 - Current
Store/Cashier/Deli Manager
Ranch Market
06.2018 - 07.2022
Cashier
Ranch Market
09.2015 - 08.2016
Bachelor of Science - Business Administration And Management
Sonoma State University
High School Diploma -
Vintage High School
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