Maritza Perez
Napa,CA
Summary
Detail-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude and bilingual. Well-educated and poised with superior communication skills. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Concierge
Stag's Leap Wine Cellars
08.2022 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Greeted guests upon arrival by providing warm welcome.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed approximately 80 phone calls and emails, directing inquiries to appropriate personnel for prompt resolution.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Trained new team members on company procedures, customer service and issue resolution.
Store/Cashier/Deli Manager
Ranch Market
06.2018 - 07.2022
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
- Set up new sales displays each week with fresh merchandise.
Cashier
Ranch Market
09.2015 - 08.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Business Administration And Management
Sonoma State University
Rohnert Park, CA05.2024
High School Diploma -
Vintage High School
Napa, CA06.2016
Skills
- Administrative Support
- Cash Handling
- Effective decision-making
- Strong work ethic
- Highly adaptable
- Excellent multitasking
- Polite telephone etiquette
- Fluent in multiple languages
- Outstanding customer service
- Problem Resolution
- Data Entry
- Accounting Support
Timeline
Concierge
Stag's Leap Wine Cellars
08.2022 - Current
Store/Cashier/Deli Manager
Ranch Market
06.2018 - 07.2022
Cashier
Ranch Market
09.2015 - 08.2016
Bachelor of Science - Business Administration And Management
Sonoma State University
High School Diploma -
Vintage High School
Similar Profiles
Abraham RamirezAbraham Ramirez
Estate Ambassador at Stag's Leap Wine CellarsEstate Ambassador at Stag's Leap Wine Cellars
JASON SCHWENKJASON SCHWENK
Operations Manager at Presque Isle Wine CellarsOperations Manager at Presque Isle Wine Cellars
Matthew FrancisMatthew Francis
Project Manager at Thomas Warner Wine CellarsProject Manager at Thomas Warner Wine Cellars