Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Maritza Ramos

Brooklyn,NY

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

30
30
years of professional experience

Work History

Admitting Supervisor

NYP Brooklyn Methodist Hospital
Brooklyn, NY
07.2020 - Current
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Director.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Calculated collectible amount due for procedures.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 35 employees.
  • Monitored front areas so that questions could be promptly addressed.
  • Supervised 35 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

ROP Lead Registrar

New York-Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
05.1992 - 09.2009
  • Documented patient information obtained from interviews
  • Trained new staff on registration procedures
  • Reconciled daily registrations for outpatient ancillary areas
  • Demonstrated ability to lead and motivate outstanding registration team.
  • Identified issues, analyzed information and provided solutions to problems.
  • Collaborated with team members to achieve target results
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Carried out day-to-day duties accurately and efficiently

ROP Supervisor

New York-Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
10.2009 - 07.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Prepared variety of different written communications, reports and documents

Education

GED -

John Dewey High School
Brooklyn, NY
06.1984

Some College (No Degree) - Human Services

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

  • Business Correspondence
  • Operational Requirements
  • HIPAA Regulations
  • Administrative Duties
  • Employee Timesheet Processing
  • Patient Registration
  • Patient Interviewing
  • Epic , Excel

Accomplishments

  • Trained team of Patient Access Representatives throughout the Hospital, as well as
  • Off-sites, in the Eagle System, capturing demographic information and Insurance
  • Information pertaining to patients visit
  • Quality Assurance
  • Ensured and enforced medical office compliance with HIPAA, and regulations for
  • Maximum quality and control
  • Instrumental in setting up new Registration Areas and Clinic Id's for NYP Brooklyn
  • Methodist Hospital.

Languages

Spanish
Native or Bilingual

Timeline

Admitting Supervisor

NYP Brooklyn Methodist Hospital
07.2020 - Current

ROP Supervisor

New York-Presbyterian Brooklyn Methodist Hospital
10.2009 - 07.2020

ROP Lead Registrar

New York-Presbyterian Brooklyn Methodist Hospital
05.1992 - 09.2009

GED -

John Dewey High School

Some College (No Degree) - Human Services

New York City College of Technology of The City University of New York

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Maritza Ramos