Summary
Overview
Work History
Skills
Affiliations
Languages
References
Timeline
Generic

Maritza Ramos

Kissimmee,FL

Summary

Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Motivated Patient service Coordinator with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality.

Overview

11
11
years of professional experience

Work History

Patient Service Coordinator

MyEyeDr
Kissimmee, FL
12.2021 - Current
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Referred patients to appropriate professionals and services.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Scheduled patient appointments and procedures.
  • Documented and managed patient information in computer system.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Answered patient questions and fielded complaints to resolve issues.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Coordinated the release of medical records to third parties upon request.
  • Greeted patients and visitors in a friendly and professional manner.
  • Processed referrals for specialty care services as needed.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Updated patient demographic information as needed in EHR system.
  • Assisted with scheduling appointments for patients.
  • Performed data entry into electronic health record system.
  • Registered new patients in accordance with HIPAA guidelines.
  • Answered questions from patients regarding their accounts and billing inquiries.
  • Reviewed patient charts prior to physician visit to ensure accuracy.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered over 50 telephone calls per day to schedule appointments and answer patient questions.
  • Managed the flow of incoming calls from patients and other healthcare providers.

Store Manager

Family Dollar
Kissimmee, FL
08.2013 - 10.2019
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Skills

  • Strong Organization
  • Insurance Verification
  • Appointment Scheduling
  • Patient Registration
  • Appointment Confirmation
  • HIPAA Compliance
  • Medicaid
  • Scheduling Appointments
  • Medical Insurance
  • Fluent in English and Spanish
  • Customer Service

Affiliations

I am a crocheter! I love creating! Crocheting relaxes me. I can crochet for hours in my free time. I also enjoy creating pieces by recycling paper, such as baskets, frames, and other decorations

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Patient Service Coordinator

MyEyeDr
12.2021 - Current

Store Manager

Family Dollar
08.2013 - 10.2019

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Maritza Ramos