Maritza Rangel
Castaic,CA
Overview
11
11
years of professional experience
Work History
Financial Consultant II
Firefighters First Credit Union
Valencia, CA
07.2024 - Current
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Streamlined the loan application process for smoother customer experiences and quicker turnaround times.
- Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
- Minimized losses by identifying potential risks in the early stages of the loan application process.
Consumer Loan Officer II
Olive View Federal Credit Union
Sylmar, CA
07.2022 - 07.2024
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Determined and documented loan conditions and communicated requirements and decisions.
- Developed and implemented underwriting policies and procedures, establishing useful accurate processing of applications.
- Cultivate strong relationships with clients, addressing their financial needs and resolving inquiries and concerns in a timely manner.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Marketed offerings and services to community.
- Successfully increased loan volume from $1.5 million to $2 million in funded loans.
Claims Adjuster
Progressive Insurance
07.2021 - 07.2022
- Evaluated insurance claims, determined coverage, and settled disputes.
- Conducted interviews to gather essential information and prepared detailed reports.
- Worked effectively in fast-paced environments.
- Negotiated settlements and liabilities with claimants and insurance carriers.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Issued payouts to claimants.
Personal Service Representative
United States Postal Service Federal Credit Union
05.2019 - 07.2021
- Reviewed loan applications and recommended approvals or denials.
- Assisted in managing branch operations and explained loan terms to customers.
- Ensured accuracy and completeness of loan requests and documentation.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Sales and marketing
- Assisted customers with resolving issues in a timely manner.
- Trained new staff members
Finance Administrator
AbelCine
09.2017 - 05.2019
- Managed expense tracking, reconciled accounts, and prepared financial reports.
- Administered contract-related financial aspects and ensured compliance.
- Utilized critical thinking to analyze trends and make informed decisions.
- Streamlined invoice processing using QuickBooks for on-time payments.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Worked closely with accounting to set up pay arrangements for past due invoices.
Personal Service Counselor II
Anheuser-busch Employees' Credit Union
09.2013 - 09.2017
- Promoted products, processed loans, and managed branch operations.
- Advised clients on loans, reviewed applications, and maintained confidentiality.
- Engaged with customers to build rapport and loyalty.
- Met and exceeded monthly goals
- Cross sold products and services
- Educated and engaged customers with new bank products and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new hires on customer service policies and procedures.
Education
Associate Of Applied Science - Communications
Los Angeles Mission College
Sylmar, CA2025
Skills
- Organization
- Communication
- Time Management
- Attention to Detail
- Problem Solving
- Adaptability
- Confidentiality
- Teamwork
- Productivity
Timeline
Financial Consultant II
Firefighters First Credit Union
07.2024 - Current
Consumer Loan Officer II
Olive View Federal Credit Union
07.2022 - 07.2024
Claims Adjuster
Progressive Insurance
07.2021 - 07.2022
Personal Service Representative
United States Postal Service Federal Credit Union
05.2019 - 07.2021
Finance Administrator
AbelCine
09.2017 - 05.2019
Personal Service Counselor II
Anheuser-busch Employees' Credit Union
09.2013 - 09.2017
Associate Of Applied Science - Communications
Los Angeles Mission College