ARIEL GALLEGOS
Modesto
Summary
With 7 years of experience in enhancing customer satisfaction and operational efficiency, I bring a wealth of knowledge as a Customer Success Specialist. Expertise in project management, data management, and delivering exceptional customer experiences. Consistently resolving issues and upholding high service standards. Driven by a passion for leveraging administrative and scheduling skills to foster continuous improvement and innovation in customer support.
Overview
8
8
years of professional experience
Work History
Member success advocate
BetterHelp
08.2022 - Current
- Facilitate communication between members and providers, ensuring seamless interaction and support
- Educate members on BetterHelp services, addressing queries and resolving concerns promptly
- Oversee credit balance discrepancies, ensuring accurate financial records and member satisfaction
- Escalate member accounts to relevant departments for quality audits, maintaining service standards
Associate Project Coordinator
Sunrun
11.2021 - 04.2022
- Collected and submitted HOA applications, ensuring timely processing and approvals
- Followed up on pending approvals, maintaining high throughput and reduced cycle time
- Interacted with customers to resolve issues when HOAs refused third-party collaboration
- Ensured accuracy and attention to detail in documentation, achieving measurable results
Customer Service Representative
HomeSite Services, Inc.
10.2018 - 03.2021
- Coordinated warranty projects, ensuring timely completion and high customer satisfaction
- Managed installer and technician schedules, reducing downtime and improving operational efficiency
- Ordered materials for projects, ensuring availability and minimizing delays
- Generated weekly aging reports to track profits, enhancing financial transparency
Scheduling Coordinator
Bay Home & Window, A division of the Home Source Company
05.2018 - 10.2018
- Handled billing processes, creating work orders and ensuring accurate invoicing
- Handled incoming calls and directed messages, ensuring efficient communication flow
- Scheduled and confirmed appointments for three divisions, enhancing coordination
Student Services and Communication Coordinator
International Technological University (ITU)
06.2017 - 05.2018
- Assisted students and departments in implementing programs to support success, improving engagement
- Coordinated internal communications, managing tickets and university email updates efficiently
- Collaborated with marketing and PR to support social media and public relations efforts
- Co-organized major events like Student Orientation and Commencement, ensuring smooth execution
- Developed and summarized student healthcare program administration processes, enhancing clarity
- Coordinated workshops on health and wellness topics, promoting student well-being
Education
Master's degree - Criminal Justice and Corrections
Tiffin University
01.2017
Bachelor's degree - Anthropology
Stanislaus State Continuing and Professional Education
Modesto01.2015
Skills
- Project Management
- Email Marketing
- Data Management
- Scheduling
- Typing
- Customer Experience
- Administration
- Administrative Assistance
Timeline
Member success advocate
BetterHelp
08.2022 - Current
Associate Project Coordinator
Sunrun
11.2021 - 04.2022
Customer Service Representative
HomeSite Services, Inc.
10.2018 - 03.2021
Scheduling Coordinator
Bay Home & Window, A division of the Home Source Company
05.2018 - 10.2018
Student Services and Communication Coordinator
International Technological University (ITU)
06.2017 - 05.2018
Master's degree - Criminal Justice and Corrections
Tiffin University
Bachelor's degree - Anthropology
Stanislaus State Continuing and Professional Education