Maritza Riojas
Florence,USA
Summary
Experienced and dedicated professional with over 10 years of expertise in mental health support, customer service, and administrative operations.
skilled in documentation, team leadership. client care, and relationship building. Recognized for strong organizational abilities, attention to detail, and a compassionate, solution-focused approach. Seeking a role that leverages my devise skill set to positively impact individuals and teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Foster Care Specialist
Private-Arizona
04.2021 - Current
- Licensed Adult Developmental Home.
- Provide nurturing, supportive home environment and integrate individuals into family routines.
- participate in team meetings to assess cases and develop strategies for positive outcomes.
- Deliver emotional support, guidance, and saily living assistance.
- protect clients from harm while enhancing self-esteem and ensuring confidentially.
Direct Support Professional
Arion Care Solutions, LLC
Mesa, AZ
06.2021 - 05.2022
- Coach, teach mentored and provide one on one, services for adults with Developmental Disabilities: ie Autism, Cerebral Palsy, Cognitive disabilities, intellectual disabilities , Epilepsy TBI ranging from mild to profound.
- Assisted and work with individuals to strengthen their daily everyday living skills as needed. Ie: Hygiene, exercise, communication skills, socialization skills . Developed meaningful relationships and connections with members to make they feel secure and comfortable. Created a daily schedule and plan for clients, encouraging individuals to track goals and progress, encourage members to get involved with community resources, work or volunteer programs.
- Followed all health and safety protocols.
- Follow up on all supported services recommended.
Title Specialist
KNA/ Carvana
Tempe, AZ
01.2021 - 04.2021
- The Specialist is responsible for checking documents and completing administrative processing
- Backend doc processing division, data entry Input cross- reference to retrieve data from multiple databases
- Correspondence with various departments with lien holders bank and DMV, complete routine steps to ensure lien and title ownership
- Excellent customer service skills, attention to detail, ability to handle multiple tasks and priorities efficiently
Direct Support Professional
Hatch Haven DTA
Chandler, AZ
09.2020 - 02.2021
- Be a personal companion to members and act as a supportive assistant
- Developed and maintain detail knowledge of each member’s condition, symptoms and medications
- Assist with and work to strengthen the individual’s many daily living needs including but not limited to : nutrition, hygiene exercise ,communication and socialization skills
Youth Counselor
Against All Odds
Chandler, AZ
01.2015 - 04.2020
- Provide residents with supportive, protective living environment and protection of resident’s rights. Demonstrate ethical behaviors such as respecting residents personnel boundaries.
- Prepare meals provide transportation, prepare daily progress notes on residents progress and regression.
- Promote growth through activities design to develop essential self care, Independent living skills, daily living skills.
- Conduct intakes, make independent decisions related to residents care and programs. Maintain all company and state required training certifications.
- Protect and maintain the confidentiality of residents records and information.
Assistant Manager
Gilbert Road Self Storage
Gilbert, AZ
06.2018 - 01.2019
- General management of the office building including opening and closing facility
- Responsible for sales, marketing occupancy, keeping and balancing petty cash, making daily bank deposits, preparing daily, weekly and monthly reports required by management.
- Show rentals and clean storage units, daily visual inspections, assist in preparing units for auction. provide outstanding customer service
- Including assessing and resolving customer problems, handling telephone and walk-in inquires, delinquent accounts and keeping the facility rented at optimum levels.
- Regular worksite attendance in accordance with the Company’s Attendance Policy that is required for this position.
Sales Consultant
American Furniture Warehouse
Gilbert, AZ
01.2013 - 01.2015
- Determine customers needs and suggest furniture or merchandise to meet their needs.
- Educate consumers on product and merchandise, assist with room planning interior design and home consultations.process internet orders developed and nurtured relationships with clients vendors and designers.
- Weekly quotas met or exceeded.
Sales Associate
Dillard's Retail
Gilbert, AZ
04.2011 - 08.2013
- Managed customers concerns and inquires regarding apparel merchandise.
- Provide one to one customer service.
- Educate customers regarding merchandise.
- Developed relationships with clients vendors.
- Processed all related paperwork regarding sales credit cards and gift certificates.
- Weekly quotas met or exceeded.
Certified Driving Instructor
Just Drive Driver's Education
Tempe, AZ
01.2010 - 06.2011
- Facilitated (8) hours of classroom safety driving techniques.
- Taught (6) hour classes of behind the wheel driving lessons.
- Issued AZ State GDL license to students who completed the course successfully.
- Educate teens and adults to make safety driving choices, road responsibility and awareness of driving defensively.
- Utilize SPIED at all times: Scan,Identify, Predict, Decide, Execute.
Education
Some college -
Mercy College
Bronx, NYSkills
- Proficient in mental health practices
- Skilled in Microsoft Office suite usage
- Certified in CPR for over 10 years
- Extensive documentation experience
- Skilled in operational oversight
- Proficient in managing schedules
- Extensive customer service experience
- Effective team leadership
- Experience with special needs
- Time Management (8 years)
- Proficient in public speaking
- Social Work (10 years)
- Over a decade in childcare
- Assistant Manager Experience (2 years)
- Proficient in developmental disabilities care and advocacy
- Organizational Skills (10 years)
- Retail Sales (10 years)
- Supervising Experience (10 years)
- Presentation Skills (10 years)
- Communication skills (10 years)
- Experienced caregiver
- Organizational skills
- Interviewing
- Research
- Customer service
- Conflict management
- Training & development
- Childcare
- Microsoft OfficeSocial work
- Supervising experience
- Foster parent training
- Mental health support
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Reliability
- Excellent communication
- Multicultural awareness
- Professional demeanor
- Client needs assessment
- Time management abilities
Certification
- CPR Certification January 2024 to January 2026
- First Aid Certification February 2024 to February 2026
- Driver's License
- Food Handler Certification
- Notary Public Certificate May 2022 to May 2025
Timeline
Direct Support Professional
Arion Care Solutions, LLC
06.2021 - 05.2022
Foster Care Specialist
Private-Arizona
04.2021 - Current
Title Specialist
KNA/ Carvana
01.2021 - 04.2021
Direct Support Professional
Hatch Haven DTA
09.2020 - 02.2021
Assistant Manager
Gilbert Road Self Storage
06.2018 - 01.2019
Youth Counselor
Against All Odds
01.2015 - 04.2020
Sales Consultant
American Furniture Warehouse
01.2013 - 01.2015
Sales Associate
Dillard's Retail
04.2011 - 08.2013
Certified Driving Instructor
Just Drive Driver's Education
01.2010 - 06.2011
Some college -
Mercy College