Summary
Work History
Education
Skills
Timeline
Manager

Maritza Rodriguez

Miami,FL

Summary

Dynamic professional with a proven track record at Senior Helpers, adept in vital signs monitoring and compassionate communication. Enhanced patient satisfaction through empathetic care and efficient safety checks. Skilled in coordinating tasks and managing high-volume workloads, demonstrating exceptional patient care and operational efficiency.

Work History

CNA

Senior Helpers
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Front Desk Receptionist

BLB Medical Transportation
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Coordinator

CG Dentist
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Dispatcher

Roadtex
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Education

Yes - High School

Coral Park
Miami Fl
05.2012

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Basic Life Support
  • Maintaining confidentiality
  • Compassionate communication
  • Safety Precautions
  • Collecting vital signs
  • Transporting patients
  • Observing responses
  • Condition Monitoring

Timeline

CNA

Senior Helpers

Front Desk Receptionist

BLB Medical Transportation

Coordinator

CG Dentist

Dispatcher

Roadtex

Yes - High School

Coral Park
Maritza Rodriguez