Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maritza Santibanez

Houston,TX

Summary

To obtain a position in customer service that will enable me to work to my highest potential while meeting, if not exceeding, my employer's goals with my work ethic, quality and loyalty. To expand and further more my knowledge with a position that is challenging and offers growth based on dedication and proven ability.

Overview

6
6
years of professional experience

Work History

ASSISTANT PROPERTY MANAGER

ALLIED PROPERTY MANAGEMENT GROUP
03.2023 - Current
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Followed up on delinquent tenants and coordinated collection procedures.

LEASING SPECIALIST

S2 RESIDENTIAL
05.2021 - 03.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
  • Boosted occupancy to 75% to 95% by leveraging market knowledge and successful promotional strategies
  • Maintained Original leases and renewal documents in digital and hardcopy format for property management office
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Preparing lease documents and screening prospective tenants to qualify them
  • Created marketing plans to attract prospects


ASSISTANT MANAGER

INTEGRITY ASSET MANAGEMENT
07.2019 - 05.2021
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Verified income, background/ credit checks for new applicants
  • Approved/ disapproved applications
  • Followed up on delinquent tenant's and coordinated collection procedures
  • Completed final move-out walk throughs and sent scope of work/ repairs needed to corporate
  • Inspect property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants
  • Converted property from hard copy lease/ renewals to a 100% paperless community

LEASING CONSULTANT

BLUESTONE PROPERTIES
11.2017 - 07.2019
  • Acted as the first point of contact between prospective residents, vendors and tenants
  • Performed sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospects
  • Conducted community tours and showing apartments, processing applications, credit screening and criminal background checks
  • Prepared leases and welcome home packets to ensured a smooth move in process
  • Ensured Emergency maintenance work orders were prioritized and completed in a timely manner
  • Generated and submitted service request to the maintenance department

Education

Skills

  • Extensive computer knowledge, experience in microsoft office : Word, Excel, Powerpoint and Outlook
  • Excellent skills in analyzing, accessing and solving problems
  • Customer Loyalty
  • Great team player
  • Outstanding organization skills
  • Multitask answering phones and taking care of customers/ tenants needs
  • Excellent communication
  • Experienced in fast paced offices

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

ASSISTANT PROPERTY MANAGER

ALLIED PROPERTY MANAGEMENT GROUP
03.2023 - Current

LEASING SPECIALIST

S2 RESIDENTIAL
05.2021 - 03.2023

ASSISTANT MANAGER

INTEGRITY ASSET MANAGEMENT
07.2019 - 05.2021

LEASING CONSULTANT

BLUESTONE PROPERTIES
11.2017 - 07.2019

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Maritza Santibanez