Maritza Silva
Customer Service
Albuquerque,NM
Summary
My name is Maritza Silva. I am very family oriented. I am fluent in both English and Spanish. I am a hard working job seeker I like to consider myself a team player and a fast learner. Ready to tackle on new challenges, to meet team goals and always willing to learn something new. My family and their needs is my priority so doing my best at my job is what you'll get. I am adaptable and reliable. I work well with others or by myself I consider myself a self-motivator and like to motivate others as well. Organized and dependable. excellent experience at fast-paced environments always remaining calm. Clear communicator with team player focus.
Overview
10
10
years of professional experience
Work History
Prep Cook
Yolanda's Mexican Food
01.2023 - Current
- Professional experience in cash handling and credit card machines
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Operated dishwasher and manually washed dishes for clean cooking utensils.
- Trained and assisted new kitchen staff members.
- Played key role in special events catering, ensuring high-quality food production under pressure.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Enhanced customer experience by contributing to creation of visually appealing dish presentations.
- Maintained food safety and sanitation standards.
Cashier Team Lead/Floater Teacher
Church's Chicken
11.2022 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Participated in department meetings to provide input to achievement and improvement.
- Monitored areas for security issues and safety hazards.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Operated POS cash register and equipment to collect payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers, drive thru and dine in employees with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register to record transactions accurately and efficiently.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Fry Cook
Wienerschnitzel
07.2022 - 03.2023
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Stayed informed of daily menu to help coordinate cooking times.
- Suggested actionable improvements to streamline training procedures.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Tested temperatures of food at specified intervals by using food thermometers.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Supported the overall efficiency of the kitchen by assisting other cooks when needed during busy periods.
- Trained new employees in fry cook duties, elevating team performance.
- Improved customer satisfaction with quick and accurate order fulfillment.
- Reduced customer waiting by batch cooking popular items during rush times.
- Trained and assisted new kitchen staff members.
- Monitored food temperatures to meet quality and safety standards.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
Housekeeping Team Leader
Super 8
08.2020 - 04.2021
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Developed strong relationships with external vendors, negotiating favorable contracts for essential products/services while maintaining quality standards.
- Collaborated with management to develop and implement effective inventory control systems for cleaning supplies and linens.
- Organized workshops focusing on customer service skills development leading to improved guest experience in their interaction with housekeepers.
- Coordinated with maintenance staff to schedule repairs or replacements as needed, minimizing disruptions to guests'' stays.
- Completed schedules, shift reports, and other business documentation.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
- Improved team morale through open communication, recognition initiatives, and fostering a positive work environment.
- Worked with front desk to respond promptly to all guest requests.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
Housekeeper
Carlsbad Medical Center
08.2015 - 01.2020
- Cleaned and sanitized department rooms such as ER, ICU, Admissions, Operating rooms, Rehabilitation and Doctors office.
- Restocked towels and amenities in bathrooms, patients rooms, and kitchen spaces.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Education
No Degree - Nursing
05.2026
GED -
08.2011
Skills
- Fluent in English and Spanish
- Punctual and Honest
- Policy and Procedure Compliance
- Time management
- Product cost control
- Policy and procedure compliance
- Effective prioritization
- Stock management
- Inventory management
- Cleaning and sanitizing
- Willingness to learn
- Batch cooking
- Operations support
- Delivery scheduling
- Business development
- POS systems expert
- Retail store support
- Conflict mediation
- Staff education and training
- Recordkeeping strengths
- Order fulfillment
- Assertiveness
- Sales expertise
- Multi-line phone talent
- Product sales
- Dispute resolution
- Filing
- Clerical support
- De-escalation techniques
- Staff training
- Prioritization
- Appointment scheduling
- Paperwork processing
- Follow-up skills
- Scheduling
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft Excel
- Critical thinking
- Active listening
- Customer service
- Key holder experience
- Reading comprehension
- Account management
- Product knowledge
- Client relations
- Payment processing
Timeline
Prep Cook - Yolanda's Mexican Food
01.2023 - Current
Cashier Team Lead/Floater Teacher - Church's Chicken
11.2022 - 05.2024
Fry Cook - Wienerschnitzel
07.2022 - 03.2023
Housekeeping Team Leader - Super 8
08.2020 - 04.2021
Housekeeper - Carlsbad Medical Center
08.2015 - 01.2020
New Mexico State University - Carlsbad - No Degree, Nursing
CNM - GED,
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