Maritza Tlapa
North Las Vegas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Maintaining great verbal and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Exhibit Services
YRC (Yellow)
11.2022 - 07.2023
- Enter orders, entering exhibitor information, researching shows, providing support for customer needs. Being extremely attention to details. Provided help to customers when asked. Coordinate with the department to provide successful production and delivery of customer products and needs. Analyzing accounts for billing procedures and take the right action to bill and resolve as necessary. Go to show site making sure costumer products were picked up on a timely manner and shipped to desired area while providing a positive customer service. Helped office when needed with handling phone calls and emails for customer service as well as filing and faxing information. Being able to work with out direct supervision.
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Followed all customer call guidelines, such as service levels, handling time, and productivity.
Independent Contractor
Office Team
Las Vegas, NV
03.2013 - 11.2022
- Answering phone calls and responding to emails for customer needs, directing guest to and from shows, checking guest in shows and providing excel customer service. Filling HR documents. Filing documents and send out documents.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Skills
Teamwork
Problem Solving
Tech savvy, proficient in Microsoft word, Excel, and outlook
Can work well in a fast-paced environment
Self motivated
- Attention to Detail
- Adaptable and Flexible
Self motivated
Timeline
Exhibit Services
YRC (Yellow)
11.2022 - 07.2023
Independent Contractor
Office Team
03.2013 - 11.2022
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