Maritza Torres
Deltona,FL
Overview
14
14
years of professional experience
Work History
Retention Specialist
Spectrum
08.2023 - Current
- Identified changing customer needs and adapted service strategies to meet them.
- Retained valued customers by providing excellent customer service and utilizing special promotional plans and monetary adjustments.
- Acknowledged escalated calls regarding technical issues and account services.
- Managed over 30 calls a day.
Retail Store Manager
Tuesday Morning
06.2017 - 03.202
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet needs of store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Successfully drove new product lines to increase annual profits by 15%.
- Trained and developed new employees for ease of transition to team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Completed daily paperwork and computer entry of sales data as established by management.
- Decreased inventory shrinkage, by closely monitoring daily operations.
- Created visual store strategy based on market trends.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and demanding customers.
- We have maintained quality brand image exposure in alignment with corporate standards.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
Departments Manager
Kmart
01.2011 - 05.2017
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
Education
Associate of Arts - Business Management
San Diego College
San Diego, CASkills
- Personnel conflict management
- Data review
- Documentation skills
- Customer retention strategies
- Upselling and cross selling
Accomplishments
- Achieved Number 1 in sales by completing selling with accuracy and efficiency.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retention Specialist
Spectrum
08.2023 - Current
Retail Store Manager
Tuesday Morning
06.2017 - 03.202
Departments Manager
Kmart
01.2011 - 05.2017
Associate of Arts - Business Management
San Diego College