Maritza Vazquez

• Enhanced claim processing efficiency by verifying insurance coverage.
• Reduced errors in billing by accurately maintaining patient records with updated insurance information.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
• Answer inbound and outbound calls to collect, arrange and answer any dispute.
• Verify patient benefits and eligibility information with insurance companies and 3rd party payers.
• Identify patients account based on PPO, HMO or other Managed Care Organizations.
• Contact patient and provide updates on benefit verification information and financial responsibility.

• Enhanced patient comfort by providing compassionate and attentive care.
• Improved patient health outcomes through diligent monitoring and timely intervention.
• Assisted patients with daily living activities, ensuring their safety and wellbeing.
• Developed strong rapport with patients and families, fostering trust and open communication.
• Collaborated with healthcare team members to provide comprehensive care plans for each patient.

Enhanced employee onboarding experience by developing comprehensive orientation programs, materials and employee handbooks.

• Collaborated with HR team members on various projects, contributing to the overall success of department initiatives.
• Maintained accurate employee records, ensuring compliance with federal and state regulations regarding personnel files.
• Managed sensitive information diligently safeguarding personal data and ensuring adherence to privacy policies.
• Managed approximately 75 incoming calls, emails and faxes per day from customers. Answered and redirected incoming phone calls for office. Provided exceptional customer service to both internal and external addressing inquiries and concerns promptly.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Organized new employee orientation schedules for new hires.
• Tracked various statistics and kept detailed records to support human resources department.
• Responded to employee inquiries regarding benefits and other HR topics.
• Initiate background checks for potential new hires, conduct & issue referrals for DOT medical physicals, run report for random drug & alcohol testing, verify DMV reports monthly to ensure drivers are active with no penalties or ticket violations.

• Streamlined front desk operations and collaborate with internal team and prioritize task assigned to increased efficiency and improved customer service.
• Managed multi-line phone system and pleasantly greeted patients. high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
• Improved overall guest experience by maintaining a clean and welcoming reception area.
• Conducted regular inventory checks on office supplies, ordering replacements as needed to maintain optimal productivity levels at the front desk.

• Managed office from 2015-2016 with very little supervision.
• Proficient with Quick EMR systems, Insurance verification, Authorizations, modifiers, CPT and ICD-10 codes for proper billing.
• Check patients in and out, collected payments and scheduling.
• Managed multiple calendars and schedules, coordinating appointments with precision.
• Handled incoming calls professionally while directing inquiries to appropriate departments or personnel.
• Enhanced team productivity through efficient task distribution and effective communication strategies.
• Provided exceptional support to executive staff, ensuring timely completion of tasks and projects.
• Maintained accurate records by diligently updating databases and filing systems on regular basis.
• Reduced expenses by monitoring office supplies inventory levels, strategically ordering materials as needed.
• Conducted end of day cash report and deposits to ensure accuracy.
• Assisted therapist as tech on high volume periods.

• Managed an office with very little supervision.
• Enhanced customer satisfaction by providing efficient and professional front desk support.
• Maintained a welcoming environment by keeping the reception area clean and organized.
• Improved communication between departments through timely and accurate message delivery.
• Proficient with Insurance verification, Authorizations, modifiers, CPT and ICD-10 codes for proper billing.
• Check patients in and out, collected payments and scheduling.
• Managed multiple calendars and schedules, coordinating appointments with precision.
• Handled incoming calls professionally while directing inquiries to appropriate departments or personnel.
• Enhanced team productivity through efficient task distribution and effective communication strategies.
• Provided exceptional support to executive staff, ensuring timely completion of tasks and projects.
• Maintained accurate records by diligently updating databases and filing systems on a regular basis.
• Reduced expenses by monitoring office supplies inventory levels, strategically ordering materials as needed.
• Conducted end of day cash report and deposits to ensure accuracy.
• Assisted therapist as a tech on high volume periods.