Maritza Villalobos
South Hill,Washington
Summary
Oversaw staffing management and payroll operations to enhance team performance. Cultivated a culture of exceptional customer service and leadership within the team. Streamlined payroll and invoice processing to ensure prompt payment collection. Guided team members in executing their roles with precision and efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
LaborWorks Industrial Staffing Specialists
06.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in recruiting, hiring and training of team members.
- Processed payroll daily and weekly.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Ensured that all invoices were properly processed and payment was collected in a timely manner.
Administrative Office Assistant Manager
JC DELIVERY LLC
07.2015 - 05.2018
- Assisted the owner of the company providing team calendars, scheduled appointments, and conference calls
- Use organizational and administrative skills to handle a variety of financial affairs including payment processing and payrolls.
- Interpersonal abilities were used regularly to bridge communication between employees and customers.
- Implemented continuous improvements as part of the company’s quality control committee and created processes and infrastructures to improve company performance, which led to many company recognitions and certificates.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Administrative Office Assistant
North Seattle Community College Registration Office
09.2010 - 06.2011
- Translate to Spanish speaking students/ ESL and guided them to the right department and ensured that their questions were being answered to the best of my knowledge.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Facilitated interdepartmental collaboration through clear communication channels and regular status updates on ongoing projects.
Administrative Assistant Trainee
Seattle City Hall
09.2009 - 03.2010
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in recruiting, hiring and training of team members.
- Processed payroll daily and weekly.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Ensured that all invoices were properly processed and payment was collected in a timely manner.
Education
Associates of Arts & Science -
Bellevue College
Bellevue, WA06.2015
High School Diploma - undefined
Chief Sealth High School
Seattle, WA06.2009
Skills
- Organizational and time management
- Customer service
- Leadership and team management
- Payroll management
- Problem solving and decision making
- Excellent communication, negotiation and relationship building skills
Accomplishments
- Promoted to Office Manager after 2 years with the company. Within my one year as the office manager our office become the number one office in the whole company.
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
LaborWorks Industrial Staffing Specialists
06.2022 - Current
Administrative Office Assistant Manager
JC DELIVERY LLC
07.2015 - 05.2018
Administrative Office Assistant
North Seattle Community College Registration Office
09.2010 - 06.2011
Administrative Assistant Trainee
Seattle City Hall
09.2009 - 03.2010
High School Diploma - undefined
Chief Sealth High School
Associates of Arts & Science -
Bellevue College