Summary
Overview
Work History
Education
Skills
Languages
Timeline
Maritza Watson

Maritza Watson

Newport News,VA

Summary

Dynamic professional with a proven track record at Burlington Medical Supplies, excelling in precision cutting and waste reduction. Demonstrated strong problem-solving and organizational skills while supporting sustainability initiatives and meeting tight deadlines. Committed to enhancing customer satisfaction through effective communication and teamwork, contributing to overall operational success.

Overview

21
21
years of professional experience

Work History

Fabric Cutter

Burlington Medical Supplies
08.2023 - Current
  • Supported sustainability initiatives by recycling fabric scraps for use in future projects or charitable donations.
  • Read factory ticket information to drive accurate execution of customer expectations.
  • Checked tools and machinery functionality to maintain overall safety.
  • Upheld strict compliance with company policies regarding punctuality, attendance, attire and hygiene.
  • Demonstrated adaptability when working on multiple projects simultaneously while meeting tight production deadlines.

Cashier/ Customer Service

Walmart
10.2004 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Enhanced shopping experience, provided product information and location assistance.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Managed challenging callers while adhering to company guidelines for respectful communication.
  • Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

None - Child Development

Oakton Community College, Des Plaines, IL

Skills

  • Measuring skills
  • Workplace safety
  • Layout optimization
  • Garment construction
  • Hand-eye coordination
  • Customer order fulfillment
  • Pattern reading
  • Waste reduction
  • Deadline adherence
  • Fabric inspection
  • Precision cutting
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Hand tools
  • Product inspection
  • Debris collection

Languages

Spanish
Elementary

Timeline

Fabric Cutter - Burlington Medical Supplies
08.2023 - Current
Cashier/ Customer Service - Walmart
10.2004 - 12.2021
Oakton Community College - None, Child Development
Maritza Watson