Maritza Dominguez
Richmond,CA
Summary
Dedicated and detail-oriented Medical Administrative Assistant with 10+ years of experience in patient services, medical billing, front office operations and management. Skilled in scheduling, insurance verification, EMR/EHR systems (Epic, eClinicalWorks), and providing exceptional patient care. Known for strong problem-solving, adaptability, and professionalism in high-volume healthcare environments. Bilingual with excellent communication and customer service skills.
Overview
34
34
years of professional experience
Work History
Patient Service Representative II
Stanford Medicine Partners Contact Center
San Pablo, California
11.2020 - 05.2025
- Served as first point of contact, managing high call volumes using call center software and Epic EHR.
- Scheduled in-person, video, and telephone appointments; updated demographics and health insurance.
- Facilitated communication between patients, medical staff, and providers by routing messages to the appropriate department.
- Addressed patient questions, concerns, and complaints with empathy and professionalism.
- Ensured HIPAA compliance by maintaining accurate and confidential records.
- Consistently delivered excellent customer service, contributing to a positive patient experience.
Patient Service Representative
Lifelong Medical Care
San Pablo, California
06.2007 - 05.2019
- Greeted and registered patients, verified demographics and insurance, and processed copays.
- Scheduled patient appointments (in-person and phone) and managed new patient intake.
- Handled high call volume, routing inquiries to appropriate departments.
- Delivered welcoming, solutions-oriented service, building strong patient relationships.
Front Desk Supervisor
Dr Terri Dunn/ All Skin Dermatology
Berkeley, California
09.2004 - 12.2006
- Supervised front office operations, including patient scheduling and workflow.
- Recruited, trained, and managed new staff.
- Oversaw payment collections, reporting, and cosmetic product/procedure sales.
Medical Billing Clerk/ Front Desk Lead
UCSF Valencia Health Services
San Francisco, California
10.1993 - 05.2002
- Managed front desk operations: patient check-in/out, scheduling, and payment collections.
- Processed Medi-Cal/CHDP electronic claims, HCFA-1500 third-party billing, and EOB posting.
- Resolved claim denials, generated patient statements, and managed collections.
Medical Assistant
Richard Sanchez MD
San Francisco, California
06.1991 - 09.1993
- Provided clinical support including vital signs, vaccine administration, and patient preparation.
- Maintained exam rooms, ordered supplies, and managed VFC reports.
- Assisted with front desk operations and referrals.
Education
Medical Biller -
UCSF Medical Billing and Coding Program
San Francisco, CA10-2000
Medical Assistant Certificate - MA Program
Bryman College
San Francisco, CA06-1991
High School Diploma -
Woodrow Wilson High School
San Francisco, CA06-1989
Skills
- EHR/EMR Systems: Epic, eClinicalWorks, HealthPro, Paradigm
- Medical Office Administration: Patient scheduling, reception, front office management
- Call Center Operations
- Patient Care & Support: Bilingual communication, customer relations, problem solving
- Billing & Insurance: Medi-Cal/CHDP, HMO/PPO, ICD-9/10, CPT, HCFA-1500, claim denials
- Technical: Data entry (10-key), MS Word, Excel, Outlook
- Regulatory Compliance: HIPAA, medical records management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Service Representative II
Stanford Medicine Partners Contact Center
11.2020 - 05.2025
Patient Service Representative
Lifelong Medical Care
06.2007 - 05.2019
Front Desk Supervisor
Dr Terri Dunn/ All Skin Dermatology
09.2004 - 12.2006
Medical Billing Clerk/ Front Desk Lead
UCSF Valencia Health Services
10.1993 - 05.2002
Medical Assistant
Richard Sanchez MD
06.1991 - 09.1993
Medical Biller -
UCSF Medical Billing and Coding Program
Medical Assistant Certificate - MA Program
Bryman College
High School Diploma -
Woodrow Wilson High School
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