Maritza E. Aguilera
Hialeah,FL
Summary
Versatile, Motivated Overnight Operations Supervisor versed in warehouse operations and logistics. Possessing exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals. Successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Overnight Operations supervisor | lowes
Lowes Home Improvment
Hialeah, FL
02.2019 - Current
- I currently supervise a team of 10 associates
- Ensure the unload team is to safely transport and sort merchandise from the trailer to pallets in receiving
- Strategize and allocate associates to work freight in departments depending on their abilities and knowledge
- Process purchase orders (detail received) and ensure high priced items are checked in
- Pull and stage deliveries for the next day
- All pallets and trash to be picked up, the store must be ready for the customers before the store opens.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Operated electric pallet jack, forklift and manlift.
Self-Checkout Attendant
Lowes Home Improvment
Hialeah, FL
08.2009 - 02.2019
- Described products and services in detail to answer customer questions.
- Assisted customers with self-checkout machine operations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Engaged with customers and offered assistance upon entry into store.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Maintained awareness of product locations to assist customers in finding requested items.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
RTM CLERK
Lowes Home Improvment
Hialeah, FL
05.2016 - 02.2019
- Contacted the vendors on product damage or defectives for store credit.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Partnered with representatives from different carriers to arrange materials shipments.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Collected and disposed of hazardous waste produced in businesses
- Arranged pick-ups, managed documentation and reported quantities of waste to help coordinators make appropriate planning decisions.
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Handled emergency spills and environmental cleanup requests with organized approach.
- Recorded numbers of containers stored at disposal sites, specifying amounts or types of equipment or waste disposed.
Receiving Clerk
Lowes Home Improvment
Hialeah, FL
03.2008 - 08.2009
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Customer Service Associate
Lowes Home Improvment
Hialeah, FL
11.2006 - 03.2008
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Resolved issues over phone with customers daily.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Maintained accurate records of calls placed and received.
- Operated switchboard and routed incoming calls to appropriate departments.
- Operated digital paging system to notify recipients of incoming calls.
- Collected personal information from customers to accurately document requests.
Education
Liberal Arts and Sciences, Business Administration
Queensborough Community College
Bayside01.1994
High School Diploma -
Newtown High School
Elmhurst, NY06.1991
Skills
- Skills & Abilities
- Ability to operate a zebra device, order management, XPO (deliveries)
- Safe Work Methods
- Overseeing Personnel
- Word Processing
- Desktops, Laptops and Mobile Devices
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- Patient and Empathetic
- Spanish Speaking
- Administrative and Office Support
Certification
- Certified Forklift Operator, Lowe's Home Improvement - 1 year
- Certified Reach Truck Operator, Lowe's Home Improvement - 1 year
- Certified Order Picker, Lowe's Home Improvement - 1 year
- Certified Electric Pallet Jack Operator, Lowe's Home Improvement - 1 year
Languages
Spanish
Native or Bilingual
Timeline
Overnight Operations supervisor | lowes
Lowes Home Improvment
02.2019 - Current
RTM CLERK
Lowes Home Improvment
05.2016 - 02.2019
Self-Checkout Attendant
Lowes Home Improvment
08.2009 - 02.2019
Receiving Clerk
Lowes Home Improvment
03.2008 - 08.2009
Customer Service Associate
Lowes Home Improvment
11.2006 - 03.2008
Liberal Arts and Sciences, Business Administration
Queensborough Community College
High School Diploma -
Newtown High School
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