Summary
Overview
Work History
Education
Skills
Timeline
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Maritza Gabriela Valencia-pang

Roselle Park,NEW JERSEY

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Branch Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Branch Manager Coach

Grameen America Inc
01.2012 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Resolved various issues impacting sales management and business operations.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Retail Assistant

ABBA
03.2010 - 01.2013
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.

Filling Clerk

Bay Ridge Lexus
07.2010 - 09.2010
  • Examined, categorized, and sorted incoming documents.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Added and updated records with current materials.
  • Responded to internal and external requests for information.

Education

High School Diploma -

Richmond Hill High School
Richmond Hill, NY
06.2013

Skills

  • Goals and Performance
  • Accounts Payable and Accounts Receivable
  • Staff Training
  • Multitasking Abilities
  • Staff Management
  • Staff Supervision
  • Financial Analysis
  • Cash Handling
  • Staff Recruitment
  • Excellent Team Leadership

Timeline

Branch Manager Coach

Grameen America Inc
01.2012 - Current

Filling Clerk

Bay Ridge Lexus
07.2010 - 09.2010

Retail Assistant

ABBA
03.2010 - 01.2013

High School Diploma -

Richmond Hill High School

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Maritza Gabriela Valencia-pang