Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maritza Diaz

Laplace,LA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server

Mr. Eds Seafood & Italian
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Improved dining experience by providing prompt, attentive service to guests.

Daycare Teacher

Prime Step Daycare
03.2024 - 08.2025
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.

Bartender

Out Of Bounds Sports Bar
07.2024 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Medical Assistant

West Jefferson Hospital
02.2020 - 11.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Medical Assistant Extern

Metairie Road Dermatology
09.2018 - 11.2018
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Scheduled appointments and tests to coordinate patient care.
  • Welcomed patients and inquired about wellbeing since last treatment.

Education

Diploma - Medical Assistant

Blue Cliff College
LA
08-2018

High School Diploma -

East Jefferson High School
03-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Critical thinking
  • Data entry
  • Time managment
  • Prioritization
  • Document control
  • Strong multitasking
  • Team player attitude
  • Complex Problem-solving
  • Cash register operation
  • Telephone etiquette

Timeline

Bartender

Out Of Bounds Sports Bar
07.2024 - 12.2024

Server

Mr. Eds Seafood & Italian
04.2024 - Current

Daycare Teacher

Prime Step Daycare
03.2024 - 08.2025

Medical Assistant

West Jefferson Hospital
02.2020 - 11.2021

Medical Assistant Extern

Metairie Road Dermatology
09.2018 - 11.2018

Diploma - Medical Assistant

Blue Cliff College

High School Diploma -

East Jefferson High School

Similar Profiles

CREATE PROFILE
Maritza Diaz